Great company so far,,,,,, I thought rugpal had a great selection of rugs at a fair and comparable price to other online sites. I was pleased with the ease of ordering my rug and the quick response time letting me know my item was on the way. (Less than two days) I can’t wait to receive it and see if I love it as much as I did the picture of it.

Outstanding Product and Customer Service Having just moved into our new home, we needed to quickly purchase area rugs. I was browsing Architectural Digest and fell in love with a large Loloi area rug which was featured. I needed that rug and fast in my home :) I searched the internet and found RugPal among many other retailers. RugPal stood out to me due to free shipping, fair pricing and free rug pad. But most important was the excellent customer service I received through the "chat" function as well as email. I am looking forward to my next purchase with RugPal!

RugPal very considerate and helpful. I ordered an indoor/outdoor runner to use indoors, not knowing that it would be so uncomfortable underfoot. The color and quality was good but I made a mistake in ordering this for indoor use. I paid $62.00 for the runner and return UPS shipping costs were $32.06! I decided to keep the rug rather than lose so much money. I had planned to order a total of 7 rugs online. I hope others will learn from my mistake. if you order it, be prepared to keep it, even if you don't like it. I notified RugPal of my dilemma and they were exceptionally considerate in helping resolve the problem.

J helped me locate the three rugs I was… J helped me locate the three rugs I was not able to obtain at my local supplier. He was wonderful and very cooperative. Provided me with my shipment and payment options, he then sent me the links to make sure the items were the correct ones I wanted. He finally arranged payment and shipment. Double his Stars for me please. RugPal CSR is excellent. The experience was way above what I was expecting.

The rug I ordered from RugPal because they offered good pricing and a bonus incetive. The web site was easy To navigate and order process simple. The order has been shipped out in one day. I expect delivery within several days. At this point all facets of this order are excellent. David B in California