Excellent shopping experience. Easy to use website, I was able to pull up the size, shape and color of rug I needed, then choose from the selections. There also material and manufacturer choices if necessary. I was kept informed of the progress of my order and they even provided shipping tracking and you can chose if you want a signature upon delivery or not.

The rug I ordered from RugPal because they offered good pricing and a bonus incetive. The web site was easy To navigate and order process simple. The order has been shipped out in one day. I expect delivery within several days. At this point all facets of this order are excellent. David B in California

Easy as pie! Great selection and deals galore! I've been looking for a rug for our Master Bedroom for about a month. I was getting frustrated at the lack of information and accuracy of many other online rug vendor sites. But then I came upon RugPal and was pleasantly surprised to find some very affordable rugs with great photos and size options. I took the big leap and ordered one along with a matching runner and am now anxiously awaiting its arrival. Upon checkout, I immediately received a friendly confirmation email and account login information - and later that day, received notification that my order had already shipped!! Super fast service - very impressed so far.

Outstanding Product and Customer Service Having just moved into our new home, we needed to quickly purchase area rugs. I was browsing Architectural Digest and fell in love with a large Loloi area rug which was featured. I needed that rug and fast in my home :) I searched the internet and found RugPal among many other retailers. RugPal stood out to me due to free shipping, fair pricing and free rug pad. But most important was the excellent customer service I received through the "chat" function as well as email. I am looking forward to my next purchase with RugPal!

Fantastic company We've been customers of RugPal for several years and highly recommend them to all of our friends (and even to family ;~} ) Fast service, great quality. You'll not be disappointed!