Instructions weren’t complete I purchased non pre-drilled rail. I had solid backing so could drill holes anywhere. I used all of the lags and bushings supplies but once installed the soft close hardware wouldn’t work. The bolts were closer than required for hardware to work. Nothing in the instructions mentioned anything about minimum bolt spacing (they admitted that). Company did offer to replace bar or refund soft-close hardware but I would have had to repair and repaint holes/wall. I chose not to use soft-close hardware. Could have been avoided with better instructions.

only one slight dissapointment This Company is set up to ship to buyer. I live close by so I opted to pick up my order at the shop. I was not notified when the order was ready but was able to pick up the complete order when I was ready. otherwise 5 Stars. I ordered custom double bypass door hardware. They explained and ordered to fit my specs. Quick manufacturing time. Delivered as ordered. Product heavy duty, great finish, easy installation, I will enjoy building my own custom doors to finish the project.

Inferior quality, over priced and terrible customer service Inferior quality, overpriced and terrible customer service I made the unfortunate decision to purchase a custom made door from this company. I should have seen these reviews before my purchase. From their website it looks like a company that cares about its product and its customers. However, that is simply a mirage. They proclaim that real wood is used. What they don’t tell you is they put plastic in the wood. The company produces an inferior product at a premium price and provides terrible customer service. You can't get a straight answer from them over the phone. They sell you the product that they want to sell you, not the item that you wanted to purchase. When you contact them to resolve the problem, they do not timely or substantively respond. They do not honor their return policy and couldn't care less about their customers. They are quite arrogant, obnoxious oafs who think they are better than their customers. They shipped me the wrong item and expect me to pay to return it. They have no interest in trying to right their wrongs and are quite arrogant in their treatment of their customers.

Bi-pass doors I installed my first set of bi-pass doors this weekend. I have installed somewhere around 25 doors in the past, but none of the bi-pass variety. The hardware is a bit more complex and time-consuming, but certainly within the capability of the average weekend warrior. It's nice now to know that tight spaces like closet doors can get barn doors now too. And if you catch a sale, the price is quite manageable. I got my hardware during one of the 40% off sales. Next up: a ceiling mount. That looks complex but we'll see. I remain impressed with the quality and consistency of this hardware.

Excellent quality products and customer… Excellent quality products and customer service!! Received my order on time and packaged incredibly! I wanted some additional parts... called in and got super friendly service. They looked up my original order to make sure I got correct parts to match my original order finish. Heavy duty quality on the parts and the online video instructions were so easy to follow. Artisan Hardware is "top shelf" product!