Instructions weren’t complete I purchased non pre-drilled rail. I had solid backing so could drill holes anywhere. I used all of the lags and bushings supplies but once installed the soft close hardware wouldn’t work. The bolts were closer than required for hardware to work. Nothing in the instructions mentioned anything about minimum bolt spacing (they admitted that). Company did offer to replace bar or refund soft-close hardware but I would have had to repair and repaint holes/wall. I chose not to use soft-close hardware. Could have been avoided with better instructions.

Totally satisfied customer The barn door hardware I ordered arrived promptly and was exactly as pictured. It is sturdy, looks great and functions perfectly. Actually, one wheel did seem to click as it turned, but Artisan Hardware sent us a replacement -- no questions asked. Great company, great products, great customer service.

Very pleased with Artisan Hardware… Very pleased with Artisan Hardware company. We ordered the sliding barn door track. It was made in the USA and extremely well made. It exceeded our expectations. We had one issue which was no fault of theirs and they helped me work through the issue and didn't even charge us for the extra parts that had to be sent out to make our application work. I would recommend Artisan Hardware to anyone looking for sliding door hardware.

Product was as advertised Product was as advertised. Only addition I would suggest is that the floor/wall mounted lower door guy have two rollers that would hold the door semi snugly during operation. The single roller creates more play in the door. I was able to create my own version of a second roller and attach in tandem with the exterior roller for a smooth fit and operation

Barn door hardware Service is top notch. I called to get some technical details before I placed my order and they were very knowledgeable about their product. I was actually surprised how much technical knowledge the rep had, because my questions were very specific. Kudos to great customer service. You just can't find that anymore. My order arrived to the exact specs that I ordered and worked perfectly.