Service was great products were shipped… Service was great products were shipped immediately and got here in a very timely fashion. The rails and wheels were just fine they were exactly what I needed and work well for my application. My only real disappointment was that the powder coating on the wheel brackets flaked off. This was not a problem for me and my particular case however had I been using this tracking and wheels on the inside of my home I would have been very disappointed.

Fantastic product and customer service. Ordered hardware for existing interior barn doors. Everything arrived on time and in great condition. I even made a mistake on a selection and they were super responsive in allowing me to reorder only the one part and shipped it quickly. Looks amazing and install was a breeze with their step by step instructions + videos.

Artisan has tackled my most custom… Artisan has tackled my most custom jobs. Each of these are a case study in difficult application or an impossible finish. They executed and doing the impossible has bumps in the road. They smooth out the bumps and take my tough jobs to the finish line. They deserve the 5 star General in my book. Tom Krueger

Very pleased with Artisan Hardware… Very pleased with Artisan Hardware company. We ordered the sliding barn door track. It was made in the USA and extremely well made. It exceeded our expectations. We had one issue which was no fault of theirs and they helped me work through the issue and didn't even charge us for the extra parts that had to be sent out to make our application work. I would recommend Artisan Hardware to anyone looking for sliding door hardware.

Inferior quality, over priced and terrible customer service Inferior quality, overpriced and terrible customer service I made the unfortunate decision to purchase a custom made door from this company. I should have seen these reviews before my purchase. From their website it looks like a company that cares about its product and its customers. However, that is simply a mirage. They proclaim that real wood is used. What they don’t tell you is they put plastic in the wood. The company produces an inferior product at a premium price and provides terrible customer service. You can't get a straight answer from them over the phone. They sell you the product that they want to sell you, not the item that you wanted to purchase. When you contact them to resolve the problem, they do not timely or substantively respond. They do not honor their return policy and couldn't care less about their customers. They are quite arrogant, obnoxious oafs who think they are better than their customers. They shipped me the wrong item and expect me to pay to return it. They have no interest in trying to right their wrongs and are quite arrogant in their treatment of their customers.