I would have expected better customer care for a pretty expensive door We ordered and paid for an $1800 bathroom door in early May. Six weeks went by with zero communications or otherwise. Website indicated “unfulfilled. I finally call and leave a “voicemail”. Next couple days I start getting phone calls from some shipping company I’ve never heard of. On second or third call (remember, I don’t know who they are) the caller starts threatening something about storage costs, reshipping fees and the like. They eventually just left a 350lb box in front of my garage. Not the best customer experience. Doors look fine so far, not mounted.

Instructions weren’t complete I purchased non pre-drilled rail. I had solid backing so could drill holes anywhere. I used all of the lags and bushings supplies but once installed the soft close hardware wouldn’t work. The bolts were closer than required for hardware to work. Nothing in the instructions mentioned anything about minimum bolt spacing (they admitted that). Company did offer to replace bar or refund soft-close hardware but I would have had to repair and repaint holes/wall. I chose not to use soft-close hardware. Could have been avoided with better instructions.

Bi-pass doors I installed my first set of bi-pass doors this weekend. I have installed somewhere around 25 doors in the past, but none of the bi-pass variety. The hardware is a bit more complex and time-consuming, but certainly within the capability of the average weekend warrior. It's nice now to know that tight spaces like closet doors can get barn doors now too. And if you catch a sale, the price is quite manageable. I got my hardware during one of the 40% off sales. Next up: a ceiling mount. That looks complex but we'll see. I remain impressed with the quality and consistency of this hardware.

Beyond satisfied Artisan hardware took the time to listen to my needs and gave me a perfect solution to my shed door design. Custom measurements worked very well. Would definitely recommend this company for any barn/ shed door hanging hardware and track.

Totally satisfied customer The barn door hardware I ordered arrived promptly and was exactly as pictured. It is sturdy, looks great and functions perfectly. Actually, one wheel did seem to click as it turned, but Artisan Hardware sent us a replacement -- no questions asked. Great company, great products, great customer service.