I would have expected better customer care for a pretty expensive door We ordered and paid for an $1800 bathroom door in early May. Six weeks went by with zero communications or otherwise. Website indicated “unfulfilled. I finally call and leave a “voicemail”. Next couple days I start getting phone calls from some shipping company I’ve never heard of. On second or third call (remember, I don’t know who they are) the caller starts threatening something about storage costs, reshipping fees and the like. They eventually just left a 350lb box in front of my garage. Not the best customer experience. Doors look fine so far, not mounted.

Totally satisfied customer The barn door hardware I ordered arrived promptly and was exactly as pictured. It is sturdy, looks great and functions perfectly. Actually, one wheel did seem to click as it turned, but Artisan Hardware sent us a replacement -- no questions asked. Great company, great products, great customer service.

Inferior quality, over priced and terrible customer service Inferior quality, overpriced and terrible customer service I made the unfortunate decision to purchase a custom made door from this company. I should have seen these reviews before my purchase. From their website it looks like a company that cares about its product and its customers. However, that is simply a mirage. They proclaim that real wood is used. What they don’t tell you is they put plastic in the wood. The company produces an inferior product at a premium price and provides terrible customer service. You can't get a straight answer from them over the phone. They sell you the product that they want to sell you, not the item that you wanted to purchase. When you contact them to resolve the problem, they do not timely or substantively respond. They do not honor their return policy and couldn't care less about their customers. They are quite arrogant, obnoxious oafs who think they are better than their customers. They shipped me the wrong item and expect me to pay to return it. They have no interest in trying to right their wrongs and are quite arrogant in their treatment of their customers.

Barn door hardware Service is top notch. I called to get some technical details before I placed my order and they were very knowledgeable about their product. I was actually surprised how much technical knowledge the rep had, because my questions were very specific. Kudos to great customer service. You just can't find that anymore. My order arrived to the exact specs that I ordered and worked perfectly.

Artisan has tackled my most custom… Artisan has tackled my most custom jobs. Each of these are a case study in difficult application or an impossible finish. They executed and doing the impossible has bumps in the road. They smooth out the bumps and take my tough jobs to the finish line. They deserve the 5 star General in my book. Tom Krueger