only one slight dissapointment This Company is set up to ship to buyer. I live close by so I opted to pick up my order at the shop. I was not notified when the order was ready but was able to pick up the complete order when I was ready. otherwise 5 Stars. I ordered custom double bypass door hardware. They explained and ordered to fit my specs. Quick manufacturing time. Delivered as ordered. Product heavy duty, great finish, easy installation, I will enjoy building my own custom doors to finish the project.

Excellent quality products and customer… Excellent quality products and customer service!! Received my order on time and packaged incredibly! I wanted some additional parts... called in and got super friendly service. They looked up my original order to make sure I got correct parts to match my original order finish. Heavy duty quality on the parts and the online video instructions were so easy to follow. Artisan Hardware is "top shelf" product!

So far, so good Web site was easy to order from. Door was delivered on my driveway without signature (which was good). I called AH to verify that I received it and let them know it looked beautiful and to verify the contents/hardware. Have not installed yet, but I don't anticipate any problems (because I won't be the one installing it).

Initial order I received 10ea used /… Initial order I received 10ea used / damaged 1/2" spacers. This delayed my customers project by several days. Follow on order was better. However, the quality of the spacers received was still less than expected. Holes weren't broached properly leaving them non-concentric. Additionally, the I.D. of the holes were inconsistent, by as much as .025"

Totally satisfied customer The barn door hardware I ordered arrived promptly and was exactly as pictured. It is sturdy, looks great and functions perfectly. Actually, one wheel did seem to click as it turned, but Artisan Hardware sent us a replacement -- no questions asked. Great company, great products, great customer service.