Ordering carpet tiles I called because I wanted to verify my measurements before placing an order. I spoke with an agent named Gloria, she was very knowledgeable and easy to understand. The whole process went very smoothly, I am looking forward to carpeting two bedrooms

They are still nice and professional people in this world...Michelle was very professional and… Michelle was very professional and wanted to help. It was a pleasure to be taking care of by her. It was contrary to my first experience when I contacted your company about 2 missing tiles. First person was not helpful at all. It made me feel like there is nothing else she can do. But not Michelle. Thank you for making me believe that company I spent $1600 with has employees who care. I appreciate your assistance today very much, Michelle.

Good Service Good Product We had an issue with a small area on the rubber floor and Lydia got a hold of me on Saturday to resolve the issue and is shipping the replacement piece I need. I have purchased from Lydia for the past few years and the rubber flooring is great quality and arrives on time which is rare these days. Thank you Lydia.

After many attempts to find my order After many attempts to find my order. The last customer service representative took great care of me. She as professional, kind and patient. I don’t like the live chat because it’s not a real person and I never received a follow up when leaving a message as suggested. I missed a deadline and lost money after no communication in my initial order. I do love the product but please work on communication.

Like pulling (your own) teeth trying to… Like pulling (your own) teeth trying to find an employee there willing to assist you with *their* screw-up. I received stair risers, but not stair tread from a single order with a single tracking number. Needless to say what I received was less than 20% of what I paid for. Despite this, I learned after repeated calls to them that the missing product had been discontinued months ago. Here it is instructive to describe said calls: you're routinely informed that they're experiencing high call volume, and that the expected wait time is 5 minutes. This expected wait time never varies, and is NEVER correct. Expect more like 30 minutes of repeated attempts to bludgeon you into dealing with a machine rather than an actual human. As often as not this 30 minute waste of your time results in a machine telling you that 'we're sorry, it's not possible to speak with somebody at this time. Please try again later'. As maddening as this is, more maddening still is the de rigueur 'your call is VERY important to us' bald-faced-lie-to-your-face. On the 5th attempt I managed to get a reasonably attentive employee -- from whom I learned of the product discontinuation. I picture in my mind that individual responsible to fulfilling the order learning that there was no product to ship, and deciding to only send the risers -- and I just don't get it. Well, I do get it, but I don't like what it says about that individual or the company who would tolerate that level of laziness. You'd think an email at the least, or a phone call advising the customer would be in order, but no. As of this writing I'm FULLY expecting to have to subject myself to more wasted-time in their infernal phone holding pattern in an attempt to chase down a refund that doesn't begin to compensate for this frustration. After such colossal time waste, it naturally begs the question of why I'd expend more time & energy with a review like this. The answer: I like to think it saves the next poor schlub similar rage. I'll be heading for other review sites directly. Use this company at your own peril.