Inaccurate description of product and terrible customer service I recently purchased an 8x11 antique rug from Rug Source Online. The description of the rug said "Low pile, professionally cleaned, in great used condition". I was not expecting to unroll the rug to find it was not only worn in several places, but also coming apart on the edges AND dirty. When I contacted customer service about this, they were unapologetic and told me that I obviously liked "newer" rugs. I would absolutely not recommend this business to anyone.

Oriental rugs I ordered a few different rugs and runners from rug source. They came faster then expected ( right around the holidays) as pictured and clean. I even emailed them the look I was going for and they suggested a few different rugs in my price range. Great customer service, will use again.

Poor Experience Purchased two rugs, neither of which were right for my home and looked more faded / damaged than expected. I requested a return and sent both rugs back. Weeks later I followed up and the seller tried to say I returned them after 30 days. After sending proof that I had dropped them off before 30 days, they ghosted me. Thankfully I was able to file a dispute with Paypal and finally get a refund. Terrible customer service and they try to make money by scamming customers.

Three rugs in four years Over the past four years, I have ordered three rugs from Rug Source. This dealer provides the best value for the money. If you are careful in picking hand-knotted Persian rugs in excellent condition (no wear/abrash despite 40+ years of usage) and read the description, KPSI, and color descriptions carefully, you will not find another place where you can get such value for the money spent, and especially around the Holidays.

Good fellows to do business with. I ordered a rug I really liked and it arrived promptly after payment was made. Also description of rug required professional knowledge only available if you are buying from people who know their rugs as well as these fellows do. Sincerely. Mike & Frosty. Astoria. Ore... ..