Inaccurate description of product and terrible customer service I recently purchased an 8x11 antique rug from Rug Source Online. The description of the rug said "Low pile, professionally cleaned, in great used condition". I was not expecting to unroll the rug to find it was not only worn in several places, but also coming apart on the edges AND dirty. When I contacted customer service about this, they were unapologetic and told me that I obviously liked "newer" rugs. I would absolutely not recommend this business to anyone.

Best customer service. Kudos to Mina and staff. I return one of several rugs I purchased but Fed Ex list it. The rug source honored the refund for another rug that I really like with free shipping. Outstanding effort! Barry Omaha, Nebraska December 2021

They refuse returns They refused a return saying they were out of business (even stated on the ups return form) . The number they list on the shipment is also disconnnected. Once I tracked them down they are now accusing me of taking more that 14 days to return so they are blaming me and refusing to make this situation right. I sent them original documents of the refusal and they are stating the the time overlasp frees them from any obligation. This is dishonest and wrong.

Rug Source has quality rugs, fast shipping and great pricess I have purchased 4 rugs from Rug Source and all were quality, beautiful rugs at very reasonable prices. They shipped fast as well. The photos of each rug on the site show the areas that have damage (if the rug has any damage) clearly.

Good fellows to do business with. I ordered a rug I really liked and it arrived promptly after payment was made. Also description of rug required professional knowledge only available if you are buying from people who know their rugs as well as these fellows do. Sincerely. Mike & Frosty. Astoria. Ore... ..