Good fellows to do business with. I ordered a rug I really liked and it arrived promptly after payment was made. Also description of rug required professional knowledge only available if you are buying from people who know their rugs as well as these fellows do. Sincerely. Mike & Frosty. Astoria. Ore... ..

Great Experience!!!!! I am Armenian..so I know my oriental rugs..and the rug that I purchased is an UNBELIEVABLE VALUE..and the people ijn this company are friendly, efficient and knowledgeable!!! I will always deal with them in the future..when I need oriental rugs...I can't rave about them highly enough!!!! In addition my rug was shipped fast and packed WELL!!!!

They refuse returns They refused a return saying they were out of business (even stated on the ups return form) . The number they list on the shipment is also disconnnected. Once I tracked them down they are now accusing me of taking more that 14 days to return so they are blaming me and refusing to make this situation right. I sent them original documents of the refusal and they are stating the the time overlasp frees them from any obligation. This is dishonest and wrong.

Inaccurate description of product and terrible customer service I recently purchased an 8x11 antique rug from Rug Source Online. The description of the rug said "Low pile, professionally cleaned, in great used condition". I was not expecting to unroll the rug to find it was not only worn in several places, but also coming apart on the edges AND dirty. When I contacted customer service about this, they were unapologetic and told me that I obviously liked "newer" rugs. I would absolutely not recommend this business to anyone.

I live in the Dominican Republic and … I live in the Dominican Republic and purchased 9 rugs for about 5000 from Mina. She shipped them to my forwarding company in Miami. I must say that all the rugs are beautiful and in the best condition. I will buy more form her and highly recommend. Ed Dominican Republic.