Better than expected Our rug came sooner than expected, it had been wrapped with obvious care and was nicer than expected. The colors are wonderful and it had obviously been clean professionally. I was nervous about what I would receive and had called the company to ask about worn areas etc. The person I talked to, looked up the rug I wanted which was an unusual size and told me what to expect. We couldn't be happier and I highly recommend this company.

They refuse returns They refused a return saying they were out of business (even stated on the ups return form) . The number they list on the shipment is also disconnnected. Once I tracked them down they are now accusing me of taking more that 14 days to return so they are blaming me and refusing to make this situation right. I sent them original documents of the refusal and they are stating the the time overlasp frees them from any obligation. This is dishonest and wrong.

I purchased a 10' round oriental rug … I purchased a 10' round oriental rug that was made in India. I noticed lint was all over my pants after placing it. After vacuuming rug 6 times and filling the bag with lint each time, I called Rug Source and they said this never happened before. After 6 more vacuums, still filling bag with lint. After numerous calls I got a replacement rug. I have filled the vacuum 6 times with same result. DO NOT BUY ANY WOOL RUG MADE IN INDIA AFROM RUG SOURCE AS THEY ARE AN INFERIOR RUG!!!!

Best customer service. Kudos to Mina and staff. I return one of several rugs I purchased but Fed Ex list it. The rug source honored the refund for another rug that I really like with free shipping. Outstanding effort! Barry Omaha, Nebraska December 2021

Rug Source has quality rugs, fast shipping and great pricess I have purchased 4 rugs from Rug Source and all were quality, beautiful rugs at very reasonable prices. They shipped fast as well. The photos of each rug on the site show the areas that have damage (if the rug has any damage) clearly.