Colors Misrepresented on Website The kitchen hood we received is NOTHING like the website designed CAD drawing our interior designer, contractor, and we approved and ordered. The represented color on the website is not anywhere close to the actual product received. Customer service has done nothing to address our concerns. Be very, very wary of ordering from this company. You may not receive a finished product that looks like what you design. UPDATE 10/25/23: The business, World CopperSmith, has refused to provide any allowances/refund/exchange. They delivered to us a $7,500 kitchen hood that does not look anything like the CopperSmith website designed CAD drawing. This drawing was provided to our contractor, interior designer, and ourselves (homeowner) and order created by the company based on that salesman's CAD drawing. The company has refused to acknowledge their misrepresentation of what the final product would look like, and has refused to do anything to address our concerns. We were required to pay in full, in advance. Obviously a big mistake on our part. I highly discourage any customer from relying on their website product representations when ordering a product from this company.

Quality product and service Quality product and service, do wish there was a little more direction on installation as I encountered several problems and their instructions just don't cover anything but a simple install. There are definitely lessons learned when installing one of these though and it would have been nice for them to share that to save me time.

Delivery mix-up resolved. Sink is amazing! We ordered a large copper sink earlier this year. There were some delays, due to shortages (not the fault of Coppersmith). When the sink did arrive, it was not ours, but someone else's. We contacted CS immediately and they worked so quickly to find our sink, arrange pickup, and get the delivery right. Communication was top-notch the entire time. The sink itself is an absolute beauty! Could not be happier with it!

Stunning Range Hood and Sink! We recently received our 48" PR5 copper motif range hood and our motif copper farmhouse sink and could not be happier. They are stunning and perfectly accent our log home! In shipping, they did not send us the correct amount of filters for the recirculating hood liner. We called and they were responsive, called back when they said they would, were no hassle and the additional filters were shipped quickly. We are so happy we chose CopperSmith.

A beautiful artistic feature in our kitchen We needed an island range hood for our kitchen, which is part of a Great Room, so we were very anxious about having something large and ugly right in the central eye-line of the room. We are thrilled that our CopperSmith range hood is actually the central artistic feature in that space, rivaling the beautiful new marble counters as eye candy. The folks we worked with were wonderfully helpful and responsive throughout the process. We are so happy with this purchase. I recommend them with absolutely no reservation.