Great Website, Bad Shipping Condition, Terrible Warranty Of the three trees we bought from Brighter Blooms, only one arrived in decent shape. Luckily, all seemed to recover during the summer growing season. Unfortunately, one didn't make it. Brighter Blooms offers a 1 year warranty. We were a few days over the warranty period when we made the claim - we weren't sure the tree was dead until it failed to grow leaves this spring. Brighter Blooms said that we were out of luck. They would have received 3 stars due to bad communication regarding product shipping and poor condition on arrival but good prices and great website info. They lost a star because of the warranty issue. I know we were technical a few days outside the warranty, but companies with good customer service would have honored it.

Above expectations We had some questions about plant care. They were very easy to contact, spent time reviewing our photos and gave great advice. They went well above expectations to help us with a plant order that went slightly awry. They really did more than necessary, and we appreciated it very much. We had no prior experience with this nursery but would order from them again.

Bought 8 Nellie Stephens Holly trees… Bought 8 Nellie Stephens Holly trees and all died.

Ordered 2 Meyer Lemon Trees back in… expires 1/31/21 coupon will expire 1/31 Ordered 2 Meyer Lemon Trees back in June or July 2020. Received and were alive and well. However, when weather got cooler moved both of them into our house and 1 Immediately started losing leaves and died. I had bought the spray for spiders etc. Tried to reach out to BB when I could not use my guarantee or the $10.00 coupon sent with my purchase. Need help to redeem guarantee and coupon so to purchase another Lemon tree. Please Help.

They made it right Long story short I bought a tree and it died. However, they did reach out to me and they did resend me the tree they had in stock and refunded the difference in price of trees (this ones slightly shorter, but I don't care about that). I have several trees that came from them including a blue star juniper, weeping peach, and wisteria tree just to name few. They are all thriving and have been bought over years.