difficult customer service non responsive customer service and takes ages to get to them. multiple emails and calls (hours trying to get, wait 10 min ringing only for call to end). When you finally get on the phone, the CS representative was VERY RUDE and literally do not give a 2 cents about your or your situation.

laura Ashley wall and floor tiles. purchased my choice of new design Laura Ashley tiles after researching for best price. Managed to use an on line voucher code so really pleased with the final invoice price. Unfortunately less than adequate service from the preferred delivery company used by BCT in my area. (So many company’s are being let down by couriers!) The customer sercives team at BCT listened and apologised and were prepared to try to help and I’m grateful for their concerns. It’s quite usual for many retailers to shy away from helping a customer once an order has been dispatched but at least BCT customer services team acknowledged my frustration. Thanks.

Customer service On opening our order we found, despite being packed really well, that one pack of tiles had been damaged. We were very impressed bt the speed at which this was rectified and a replacement box delivered. It's when things go awry that you discover how good the service is. The service is excellent. Thank you.

I wish that I could give less than one… I wish that I could give less than one star! A HORRENDOUS experience with cracked tile has been abysmally handled by the manufacturer, the distributor and the selling dealer. The tile cracked on the wall and I have learned that they very knew well that this tile was doing that with quite a few customers, yet they have made life a living hell about resolving it. Their attitude is toxic and they are rude, rude, rude. Their distributor and dealer are also toxic.

THIS COMPANY IS IN ADMINISTRATION!!! UPDATE 17/5/21 ------------------- ACCORDING TO COMPANIES HOUSE, THIS COMPANY HAS GONE INTO ADMINISTRATION, DO NOT DEAL WITH THEM!!! -------------------------------------------------------- Dreadful company, happy to take moneyfor sample tiles but the tiles werenever delivered or the money refunded. We have threatened them with legal action and have been met with silence. Their last post on Facebook was 2020 which makes us think they've gone out of business. Do not waste your time or money with this company.