Customer service On opening our order we found, despite being packed really well, that one pack of tiles had been damaged. We were very impressed bt the speed at which this was rectified and a replacement box delivered. It's when things go awry that you discover how good the service is. The service is excellent. Thank you.

Wish I had looked up reviews online first! Wish I had looked up reviews online - delivered two of the three samples I ordered. Told me to telephone for refund. No phone numbers work, company is in administration. Director Ismail Patel still listed on Companies House. AVOID! Their fancy website should be taken down. Have reported to trading standards.

difficult customer service non responsive customer service and takes ages to get to them. multiple emails and calls (hours trying to get, wait 10 min ringing only for call to end). When you finally get on the phone, the CS representative was VERY RUDE and literally do not give a 2 cents about your or your situation.

Awful company do NOT order from them Awful company do NOT order from them. I ordered 3 boxes of tiles and paid £39 delivery only to be sent 3 individual tiles in bubble wrap! They do not answer the phone or answer emails. On further investigation I found out they run under 3 different companies called dantotsu.co.uk, tilesdirect.com and this one British ceramic tiles. They are all linked under different limited company and have ripped off lots of people not just us. Do NOT use this company they are frauds

Poor experience I placed an order on Monday (before checking Trust Pilot). Tried to call them today to increase the order quantity but couldn't get through on any number (Head Office, Sales, Trade, Distribution etc). That raised alarm bells. Even if they do surprise me and deliver the goods, I can't even increase my order quantity without placing a subsequent order so I'll end up paying for delivery twice. Terrible experience so far and zero expectations of receiving my goods.