Wish I had looked up reviews online first! Wish I had looked up reviews online - delivered two of the three samples I ordered. Told me to telephone for refund. No phone numbers work, company is in administration. Director Ismail Patel still listed on Companies House. AVOID! Their fancy website should be taken down. Have reported to trading standards.

Awful company do NOT order from them Awful company do NOT order from them. I ordered 3 boxes of tiles and paid £39 delivery only to be sent 3 individual tiles in bubble wrap! They do not answer the phone or answer emails. On further investigation I found out they run under 3 different companies called dantotsu.co.uk, tilesdirect.com and this one British ceramic tiles. They are all linked under different limited company and have ripped off lots of people not just us. Do NOT use this company they are frauds

Do not use BCT British Ceramic Tiles went into administration in 2019. The Brand was bought by the Al Murad tile business (also owns tiles direct). Similar to many others, we ordered without having seen the reviews and sure enough no tiles arrived and the company is impossible to contact for a refund. Avoid and check reviews.

laura Ashley wall and floor tiles. purchased my choice of new design Laura Ashley tiles after researching for best price. Managed to use an on line voucher code so really pleased with the final invoice price. Unfortunately less than adequate service from the preferred delivery company used by BCT in my area. (So many company’s are being let down by couriers!) The customer sercives team at BCT listened and apologised and were prepared to try to help and I’m grateful for their concerns. It’s quite usual for many retailers to shy away from helping a customer once an order has been dispatched but at least BCT customer services team acknowledged my frustration. Thanks.

Ted Baker Paradise I’ve just purchased some Ted Baker paradise tiles from British Ceramic Tiles. My experience from start to finish has been fantastic. A great product received very quickly once ordered. Customer service experience has been faultless. I would have no hesitation using BCT again for future projects.