I wish that I could give less than one… I wish that I could give less than one star! A HORRENDOUS experience with cracked tile has been abysmally handled by the manufacturer, the distributor and the selling dealer. The tile cracked on the wall and I have learned that they very knew well that this tile was doing that with quite a few customers, yet they have made life a living hell about resolving it. Their attitude is toxic and they are rude, rude, rude. Their distributor and dealer are also toxic.

CUSTOMER SERVICE IS VERY POOR First off they were great - fast delivery, good selection of well priced tiles and good website. Then we wanted to return an item - zero response. I just ordered a replacement because our building project could not wait for them. Then the replacement arrived broken - zero response until I got shirty, then zero response again. Couldn't make contact via phone - went around in circles. Now, still trying to sort out the refund but zero response. VERY POOR CUSTOMER SERVICE.

Poor experience I placed an order on Monday (before checking Trust Pilot). Tried to call them today to increase the order quantity but couldn't get through on any number (Head Office, Sales, Trade, Distribution etc). That raised alarm bells. Even if they do surprise me and deliver the goods, I can't even increase my order quantity without placing a subsequent order so I'll end up paying for delivery twice. Terrible experience so far and zero expectations of receiving my goods.

difficult customer service non responsive customer service and takes ages to get to them. multiple emails and calls (hours trying to get, wait 10 min ringing only for call to end). When you finally get on the phone, the CS representative was VERY RUDE and literally do not give a 2 cents about your or your situation.

WARNING! DO NOT USE THIS DREADFUL COMPANY Customer service is nonexistent. Emails go unanswered. Telephone numbers are unobtainable. I ordered a specific number of tile packs as calculated by their web site. Should have been 13 tiles per pack. When they were delivered, only 9 tiles per pack. When I eventually got some response, all I got was lame excuses and broken promises. Avoid this company and any associated company at all costs.