NEVER RECEIVED REFUND ON CANCELLED ORDER Ordered two table lamps back in NOVEMBER. Despite being listed as IN STOCK with Visual Comfort they were repeatedly delayed. Finally ran out of patience and cancelled order. Unable to get refund despite multiple attempts. Keeps getting "escalated" but nothing happens.

Do Not Purchase from Burke Decor The piece of furniture I ordered kept getting delayed with no explanation. After three rounds of delays, I cancelled the order. I now have been waiting for over a month to be reimbursed to my original form of payment. I have sent a number of emails and chatted with agents through their online portal and there has been zero action. All I get back - after multiple days - is a thank you for my patience and that they have again notified their finance team. I filed a claim with my credit card company. Updated In response to the individual at Burke Decor who responded to this review saying, "if there is anything I can do, in any way to better service you, please do not hesitate to ask"....I would like to be credited in full - for the order I cancelled on March 5, 2024 - to my original form of payment and for someone to respond to the emails I have been sending inquiring about status of that credit.

Do not purchase from Burke Decor Do not purchase from Burke Decor, I order a glass table on January 24 and they said they we're going yo deliver it on Mid February and it never arrived. I contacted them and they told me that it was going to arrive April first and I know how it works so I told then to cancel my order. They said it was going to take 14 business day to get my money back. The 14 business came and I didn't get money back! So I contact then again and they said in 5 business day I would get my money back. Again they did not return my money!! Luckily I paid with PayPal and I talk to PayPal and they returned my money and if it wasn't for PayPal I probably wouldn't have gotten my money back. My order # 874519

Abaso Coffee Table We recently moved into our new home and have made several Burke Decor purchases to furnish our home. The latest order that I received is the Abaso Coffee Table and I am in love! Everything about this table is perfect! I was in the market for a large coffee table and when this table arrived the rustic wood color is so beautiful and even better in person! Also we were hosting a party the weekend it was to arrive and Burke Decor was so kind to help me arrange and expedite my local delivery!

THE WORST THE WORST. I ordered a table in November of 2023. I finally canceled the order in February 2024 after they NEVER even shipped the item. They just kept saying it was backordered. I am STILL trying to get them to process my refund as of APRIL 25, 2024. They keep saying they are too short-staffed to process refunds! Yes, for real.