NEVER RECEIVED REFUND ON CANCELLED ORDER Ordered two table lamps back in NOVEMBER. Despite being listed as IN STOCK with Visual Comfort they were repeatedly delayed. Finally ran out of patience and cancelled order. Unable to get refund despite multiple attempts. Keeps getting "escalated" but nothing happens.

Abaso Coffee Table We recently moved into our new home and have made several Burke Decor purchases to furnish our home. The latest order that I received is the Abaso Coffee Table and I am in love! Everything about this table is perfect! I was in the market for a large coffee table and when this table arrived the rustic wood color is so beautiful and even better in person! Also we were hosting a party the weekend it was to arrive and Burke Decor was so kind to help me arrange and expedite my local delivery!

Great Customer Service Customer service treated me very well when I had to cancel an order. I started my return via Chat on line/on their website. All was handled very well and I was refunded within the 10-14 days promised.

SCAM Never ships orders, little communication and does not refund, even after email confirmation they will! Please skip this site. They have beautiful items and great rewards, but it is a scam. Placed multiple orders and nothing ever shipped. I never received an order update and had to email them to find out about my order status because they have NO customer service phone number listed anywhere. I received an email back that all items were delayed. After waiting months I demanded a refund and they said it would take 7-14 business days. It never posted. I had to place a claim with my credit card company. I truly think this is a scam to hold on to consumers money as long as possible. SKIP!! Trust me

THE WORST THE WORST. I ordered a table in November of 2023. I finally canceled the order in February 2024 after they NEVER even shipped the item. They just kept saying it was backordered. I am STILL trying to get them to process my refund as of APRIL 25, 2024. They keep saying they are too short-staffed to process refunds! Yes, for real.