SCAM Never ships orders, little communication and does not refund, even after email confirmation they will! Please skip this site. They have beautiful items and great rewards, but it is a scam. Placed multiple orders and nothing ever shipped. I never received an order update and had to email them to find out about my order status because they have NO customer service phone number listed anywhere. I received an email back that all items were delayed. After waiting months I demanded a refund and they said it would take 7-14 business days. It never posted. I had to place a claim with my credit card company. I truly think this is a scam to hold on to consumers money as long as possible. SKIP!! Trust me

SCAM SHADY SITE!!!!! SCAM!!! Warning to all do not order from this shady site you will never get your product. I placed a Christmas order on 12/10/23 and still have not received. No where did it indicate backorder so there is zero reason as to why it has not shipped. Every time I try and contact it’s a delay and then a copy and paste answer. Excuses, excuses, excuses you should be ashamed and consumers need to know they are being taken advantage of!!!

In stock item ordered In stock item ordered, never shipped. No phone number, only email that takes days to receive a response. Complete SCAM!!For anyone reading this review please find your item somewhere else and post on the Better Business Bureau site, so they can look into this company!

THE WORST THE WORST. I ordered a table in November of 2023. I finally canceled the order in February 2024 after they NEVER even shipped the item. They just kept saying it was backordered. I am STILL trying to get them to process my refund as of APRIL 25, 2024. They keep saying they are too short-staffed to process refunds! Yes, for real.

NEVER RECEIVED REFUND ON CANCELLED ORDER Ordered two table lamps back in NOVEMBER. Despite being listed as IN STOCK with Visual Comfort they were repeatedly delayed. Finally ran out of patience and cancelled order. Unable to get refund despite multiple attempts. Keeps getting "escalated" but nothing happens.