Great customer service. I tried out their original contoured pillow. No smell, was super nice quality. The style & design seemed great. It was comfortable, and almost perfect for both back & side sleep. Unfortunately, I'm short & small, so it felt too tall for my shoulder height. But the return process was easy. I emailed them, they refunded my money, and then I sent a donation receipt from the animal rescue charity shop where I donated it. They were lovely. I also bought a cooling pillow protector which I really like.

Excellent customer services I purchased this pillow based on the many reviews that I read. I was hoping it would work for me as I have difficulties falling asleep as well as staying asleep. The pillow did not work for me as I found the centre piece too light and it was not supportive enough for me. Although the pillow did not work for me I do believe that it could be an excellent pillow for others. It is well constructed, the pillow case is made of very soft comfortable material and there was no off gassing smell when I opened the pillow so I was able to use it the same night that I received it. I contacted customer service to get a refund and Melvin, a customer service rep, responded promptly and was very helpful. He offered me another pillow, however, I was concerned that if it also did not work for me that I would be ruining 2 pillows. I received a refund on the pillow. I cannot say enough about the excellent customer service that I received. Thank you Melvin.

Customer service was excellent. Product needs more structure Customer service was excellent. Cannot be any better. I’d give 5 stars just for customer service if I could. However, the center section of the pillow that is supposed to support your neck/upper spine, just did not offer enough support. I tried it for over a week just in case it took getting used to but nothing changed. If I could make a recommendation it would be to use a material that doesn’t immediately sink in and squish down. Once it squished down under the weight of my neck it really then couldn’t do much of anything by way of support. The side sections were better but that little center part really wasn’t doing anything.

Unfortunately this pillow does not work… Unfortunately this pillow does not work for me. The neck area is too small for me and gave me headache. The side area was too small for me even on the larger pillow. Overall the firm/soft was good but it just didn't work shape wise for me.

Great Experience They have a generous 60 day window to see if the pillow is the right fit. It did not work for me as it was a bit too thick and their customer service was outstanding!