Excellent customer services I purchased this pillow based on the many reviews that I read. I was hoping it would work for me as I have difficulties falling asleep as well as staying asleep. The pillow did not work for me as I found the centre piece too light and it was not supportive enough for me. Although the pillow did not work for me I do believe that it could be an excellent pillow for others. It is well constructed, the pillow case is made of very soft comfortable material and there was no off gassing smell when I opened the pillow so I was able to use it the same night that I received it. I contacted customer service to get a refund and Melvin, a customer service rep, responded promptly and was very helpful. He offered me another pillow, however, I was concerned that if it also did not work for me that I would be ruining 2 pillows. I received a refund on the pillow. I cannot say enough about the excellent customer service that I received. Thank you Melvin.

Customer Service is What Every Company Should Emulate This company has amazing customer service and sustainability goals. The pillow I tried was just OK, and not as good as the pillow I was using already. The pillow did get the best review on WireCutter out of 10 top pillows tried (which is why I gave it a try). Although I won't be continuing to use it, I recommend this company and it's customer responsiveness. It only took a day for me to initiate a desire for a return, and for customer service to issue a full refund, without my needing to return the pillow. At their suggestion, i will make sure the pillow finds a good home with someone for whom it works great.

Great Pillow and customer service I've ordered two pillows from this company, and both are perfect for me ! The original contour pillow, and the cooling wedge pillow since I have acid reflux at times. Another product didn't work out for me, but when I contacted customer service to return it, the response was quick, and they asked me to donate the product to a local charity, which I thought was amazing. I love this company !!

Dosaze made buying a pillow online… Dosaze made buying a pillow online easy. 2-month trial helps to find the right ones. The pillows I ordered first weren't a good fit for my husband and me, but Dosaze rep was very helpful. We got a refund on one, and exchanged for another style for the second. No hassle. The customer rep was very friendly and helpful. Great experience overall.

5 stars for customer service 5 stars for customer service. Ordered 2 pillows. The wife loved it. Her mom who was visiting loved it. Ordered more to take back with her. Wasn’t very comfortable for me for back sleeping or side. I have a bigger frame and broad shoulders. They sorted out return for one of them right away.