"The Best" Customer Service… They have "THE Best" Customer Service I've ever experienced! So responsive, helpful and committed to satisfying their customers. Their return policy and warranty is probably the best in the industry. Finding the right pillow can be so tricky but they made it easy. Was hesitant to purchase a pillow online but the excellent reviews convinced us to give them a try. We are very satisfied with the results and are sleeping much more comfortably now. Thanks Jazzy

When They Say Free Trial - they MEAN it! I have glanced at the other reviews and "great customer service" seems to be a leading theme. I can attest to why - the service I got from Jaysen was top-notch, professional and above and beyond in every respect. I purchased the "regular" orthopedic contoured pillow and the first night was awful as I had to get used to it. By the second and third nights I was feeling more comfortable and was thinking, maybe this time I really have the right solution to my neck problems. Alas, over time it just was not right for me. I contacted support and Jaysen gave me immediate options to perhaps try a different "model" - and in the end I was sent the King model which has a higher loft. Unfortunately that version did not work well for me either and I have already been offered a refund and the return process has been initiated. No hesitation. GREAT customer service from company ambassadors who are a credit to Dosaze. As far as the pillow itself is concerned, despite the fact that it did not work for me, I can easily see how this might be ideal for others. The pillow is VERY well made, and feels premium in all respects. I really, really wanted to love this pillow. But I cannot say enough about the customer service - don't be afraid to go for the "free trial" - they really do mean it!

Great customer service The product is well made but what has really impressed me is the customer service. They really are pro-customer

Unfortunately this pillow does not work… Unfortunately this pillow does not work for me. The neck area is too small for me and gave me headache. The side area was too small for me even on the larger pillow. Overall the firm/soft was good but it just didn't work shape wise for me.

Dosaze made buying a pillow online… Dosaze made buying a pillow online easy. 2-month trial helps to find the right ones. The pillows I ordered first weren't a good fit for my husband and me, but Dosaze rep was very helpful. We got a refund on one, and exchanged for another style for the second. No hassle. The customer rep was very friendly and helpful. Great experience overall.