Great customer service Unfortunately, the pillow didn’t work for me. This review is for customer service. Their customer service was highly responsive and efficient. They first asked if I would like to make an exchange for a different product. When I confirmed that I wanted to proceed with a return, they handled it right away.

Elite customer service despite dissatisfaction with the products Even though the pillow I ordered wasn't supportive enough for me and I ended up asking for a refund, the customer service was truly exceptional. The reps were quick and courteous in responding to my emails, offering me not one, but two free exchanges. The company even suggested that I donate the pillows to help the environment. This gesture, along with their overall helpfulness, left me feeling surprisingly conflicted because they were so considerate. While the pillow didn't meet my needs, the customer service was outstanding!

"The Best" Customer Service… They have "THE Best" Customer Service I've ever experienced! So responsive, helpful and committed to satisfying their customers. Their return policy and warranty is probably the best in the industry. Finding the right pillow can be so tricky but they made it easy. Was hesitant to purchase a pillow online but the excellent reviews convinced us to give them a try. We are very satisfied with the results and are sleeping much more comfortably now. Thanks Jazzy

Excellent customer services I purchased this pillow based on the many reviews that I read. I was hoping it would work for me as I have difficulties falling asleep as well as staying asleep. The pillow did not work for me as I found the centre piece too light and it was not supportive enough for me. Although the pillow did not work for me I do believe that it could be an excellent pillow for others. It is well constructed, the pillow case is made of very soft comfortable material and there was no off gassing smell when I opened the pillow so I was able to use it the same night that I received it. I contacted customer service to get a refund and Melvin, a customer service rep, responded promptly and was very helpful. He offered me another pillow, however, I was concerned that if it also did not work for me that I would be ruining 2 pillows. I received a refund on the pillow. I cannot say enough about the excellent customer service that I received. Thank you Melvin.

5 stars for customer service 5 stars for customer service. Ordered 2 pillows. The wife loved it. Her mom who was visiting loved it. Ordered more to take back with her. Wasn’t very comfortable for me for back sleeping or side. I have a bigger frame and broad shoulders. They sorted out return for one of them right away.