Don't buy from Prepared Hero Don't buy from Prepared Hero. I ordered two Prepared Hero Privacy Pens, and I could do better at finding hidden cameras by looking around the room. It did find my wireless router - when I put the pen next to it. Even when I pointed it directly at my phone's camera, nothing, not with infrared, not with the scanner, nothing. Now, we'll see if their return policy works. Of course, that's less shipping and handling costs, which I expect will equal the cost of the worthless products...

Steer clear of this "company" I never received a receipt for the order, just a shipping notice. I decided I wanted to return the items for a refund and you cannot get in touch with anyone. I've been trying for over a week. They do not answer email and, as others have mentioned, their phones lines are "temporarily down." For over a week? Beware - these are scammers. Follow up: As they requested in their reply, I have again emailed the address given asking for a return authorization code. Still no response.

Horrible customer service, glitchy site Never received a confirmation for my first order so I reordered and had 2 orders arrive. Paid full price for both - no discount given despite cheaper price being listed on the website for this number of blankets. Contacted customer for a refund of the difference or return info. They sent the confirmation email I never received. No info for the return.or refund. Don't have the time or energy to deal with such a scam.

Shipment was received very quickly Shipment was received very quickly. My hook was left out but was taken care of immediately.

I had an issue with my order I had an issue with my order. It was resolved promptly. I had a question concerning the issue and it was explained promptly. I fortunately have not had a need to use the blanket yet-- but have it ready if I need to. Working with this company has been such a pleasant experience. Thank you