Ordered fire blankets in November Ordered fire blankets in November. Did not see confirmation email, but deducted from my credit card. Now we are @ 12/27/23, still no product or update. Very disappointed in customer service. Tried sending email on their site, but again no confirmation that email was sent or received. Considering contacting CC company to contest payment. Sounds like a good product, but customer service leaves much to be desired. Thanks!

Customer Service Excellent Customer Service is prompt and thorough. So polite. They stuck with me until the issue was very satisfactorily resolved. Highly recommend.

Order #PH2951773019 Ordered November… Order #PH2951773019 Ordered November 27. Have sent multiple emails to your support address and have yet to get any response. Multiple attempts tp call end up going off to never-never land. Worst customer service ever. Ordered 6 blankets and since confirmation email there has been no communication. Send the product or cancel the order and credit my card.

I order from Prepares Hero in mid… I order from Prepares Hero in mid November PH2950833219 - 4 blankets and hooks I have tried calling , emails and DM and there is absolutely no response only the message your working diligently to get orders to us by Christmas. Well that obviously didn’t happen. Please either send my order immediately or refund my full payment Order PH2950833219 $92.59 Shipment UNFULFILLED Emergency Fire Blanket - 4 and hangers Kathy P

Stay away from this company’s enticing ads DO NOT ORDER! It is more like ripped off consumer than prepared hero. No confirmation email. Not answering phones and after last post and them asking me to email support there still has been no response. Disputing charge with rhe credit card company. It is great that you have had unprecedented order volume and are adding staff but they will all be out of jobs quickly if you can not handle customer service! I might be more understand if anyone actually responded to calls and email.