Shipment was received very quickly Shipment was received very quickly. My hook was left out but was taken care of immediately.

I had an issue with my order I had an issue with my order. It was resolved promptly. I had a question concerning the issue and it was explained promptly. I fortunately have not had a need to use the blanket yet-- but have it ready if I need to. Working with this company has been such a pleasant experience. Thank you

Steer clear of this "company" I never received a receipt for the order, just a shipping notice. I decided I wanted to return the items for a refund and you cannot get in touch with anyone. I've been trying for over a week. They do not answer email and, as others have mentioned, their phones lines are "temporarily down." For over a week? Beware - these are scammers. Follow up: As they requested in their reply, I have again emailed the address given asking for a return authorization code. Still no response.

I order from Prepares Hero in mid… I order from Prepares Hero in mid November PH2950833219 - 4 blankets and hooks I have tried calling , emails and DM and there is absolutely no response only the message your working diligently to get orders to us by Christmas. Well that obviously didn’t happen. Please either send my order immediately or refund my full payment Order PH2950833219 $92.59 Shipment UNFULFILLED Emergency Fire Blanket - 4 and hangers Kathy P

The product arrived quickly The product arrived quickly and I received an email every day reporting on when I would receive it.