Return Policy and actual return policy they state don't match! I am updating my review to confirm that because I showed the screenshot that their website doesn’t differentiate between faulty or not wanted products with receiving the shipping label, they are honoring it. I did receive the shipping label via email, so I can ship it back at no extra cost to me. Abysmal customer service once I pointed out a position they needed to take per their website. They were super quick to respond when I said I wanted to return the item (30 days after purchase). Their website states 60-day money back guarantee and their refund policy specifically states that they send the return shipping label. They told me I have to ship it back (giving me the address) which means it's on me to ship it back. It'll cost a lot of money to ship it back. When I asked for the return shipping label, they told me they don't send them out. I reiterated that per their website (showing proof of their website attached to the email), they state that they sent out the return shipping label. Crickets. Haven't heard back the rest of the day, despite initially they were emailing super quickly. They have no phone number to call, so you can only email to gain resolution. I'm super disappointed and I will not recommend this product to anyone, just because of their return "policy" and customer service.

Incredible Customer Service!!! I had a minor customer service issue (which was probably my fault) and the Uproot team performed amazingly. I reached out on the weekend. Janine, from Uproot, got back to me ON THE WEEKEND, and refunded my shipping fee as well as verified my order. I'm extremely happy with the Uproot Cleaner Pro that I received already and am excited for the rest that I ordered. It's great to see a company that not only has a great product, but also backs it with GREAT customer care. Thanks Janine!

Uproot stands behind their lifetime… Uproot stands behind their lifetime guarantee promise. I sent a picture and my original order information and within five minutes they were sending my replacement. This is the only thing I have ever ordered after seeing online advertising on social networking sites. The product is AMAZING and the company is AMAZING.

Please do yourself a favor and get one… Please do yourself a favor and get one of these, whether it’s the handheld or broom you legitimately can’t go wrong getting either or. If you’re still not sold just go look on youtube for how innovative this tool is. -Cloutier

Very responsive customer service Very responsive customer service, and an excellent product! Thanks for keeping the tsunami of cat hair at bay.