I have 3 dogs and this product is… I have 3 dogs and this product is amazing. Instead of hair going up my nose when I brush or groom them, it goes right into the vacuum. Genius! I recently needed a replacement part and they sent it to me right away! Great customer service. Highly recommend!

Great Customer Service! My hand tool fell apart. Email UPROOT and they responded back in less than 4 hours. Not only that, shipped a new one out the same day! Great customer service, you couldn't wish for better. Love my UPROOT cleaning tools!

It was such a pleasure and suprise to… It was such a pleasure and suprise to get such great customer care. Thank You

Great Customer Service My max uproot clean broke after it's second use- BUT it was working really well to get the hair out of my carpet. I contacted customer service and they sent me a new replacement product for free! So far it's been working great and their customer service responded quickly and was super helpful!

Return Policy and actual return policy they state don't match! I am updating my review to confirm that because I showed the screenshot that their website doesn’t differentiate between faulty or not wanted products with receiving the shipping label, they are honoring it. I did receive the shipping label via email, so I can ship it back at no extra cost to me. Abysmal customer service once I pointed out a position they needed to take per their website. They were super quick to respond when I said I wanted to return the item (30 days after purchase). Their website states 60-day money back guarantee and their refund policy specifically states that they send the return shipping label. They told me I have to ship it back (giving me the address) which means it's on me to ship it back. It'll cost a lot of money to ship it back. When I asked for the return shipping label, they told me they don't send them out. I reiterated that per their website (showing proof of their website attached to the email), they state that they sent out the return shipping label. Crickets. Haven't heard back the rest of the day, despite initially they were emailing super quickly. They have no phone number to call, so you can only email to gain resolution. I'm super disappointed and I will not recommend this product to anyone, just because of their return "policy" and customer service.