Staff was great Staff was great. Extremely fast and courteous. One of the best customer experience I have ever had.

I had an outstanding experience with… I had an outstanding experience with customer service and the Uproot “rake” works incredibly well. I can believe how much cat hair was on my carpet. It was also easy to work. I would definitely recommend Uproot.

This product absolutely works This product absolutely works! I have an Australian Shepherd who sheds 365 days a year and this product gets up hair that my vacuum misses. I started with the smaller Uproot and then graduated to the Uproot extra. It delivers as promised. And I need to commend their customer service for speedy responses! All around a stellar experience for me!

Return Policy and actual return policy they state don't match! I am updating my review to confirm that because I showed the screenshot that their website doesn’t differentiate between faulty or not wanted products with receiving the shipping label, they are honoring it. I did receive the shipping label via email, so I can ship it back at no extra cost to me. Abysmal customer service once I pointed out a position they needed to take per their website. They were super quick to respond when I said I wanted to return the item (30 days after purchase). Their website states 60-day money back guarantee and their refund policy specifically states that they send the return shipping label. They told me I have to ship it back (giving me the address) which means it's on me to ship it back. It'll cost a lot of money to ship it back. When I asked for the return shipping label, they told me they don't send them out. I reiterated that per their website (showing proof of their website attached to the email), they state that they sent out the return shipping label. Crickets. Haven't heard back the rest of the day, despite initially they were emailing super quickly. They have no phone number to call, so you can only email to gain resolution. I'm super disappointed and I will not recommend this product to anyone, just because of their return "policy" and customer service.

It was such a pleasure and suprise to… It was such a pleasure and suprise to get such great customer care. Thank You