Uproot stands behind their lifetime… Uproot stands behind their lifetime guarantee promise. I sent a picture and my original order information and within five minutes they were sending my replacement. This is the only thing I have ever ordered after seeing online advertising on social networking sites. The product is AMAZING and the company is AMAZING.

Incredible Customer Service!!! I had a minor customer service issue (which was probably my fault) and the Uproot team performed amazingly. I reached out on the weekend. Janine, from Uproot, got back to me ON THE WEEKEND, and refunded my shipping fee as well as verified my order. I'm extremely happy with the Uproot Cleaner Pro that I received already and am excited for the rest that I ordered. It's great to see a company that not only has a great product, but also backs it with GREAT customer care. Thanks Janine!

Very Impressed! I have been really impressed with Uproot’s customer service. The product itself has been great, but we all know that sometimes defects happen. In my case, the handle broke on my pro xtra and the prongs had fallen off my pro handheld. In both instances I was given the replacement parts needed or received a new product so I can continue my use. The product is great at cleaning pet fur up and I really am thankful for the ease of care and service when I needed it.

Uproot cleaning system for pet hair One never expects much from email support but I have to say Uproot Clean was totally different, quick responses to issues( within a few hours) and quick resolution to my issues focused on me . It was quickly resolved to my satisfaction without costing me a cent. The uproot clean system is worth every penny! 5 plus stars for product and customer service, wonderful bunch of people

Staff was great Staff was great. Extremely fast and courteous. One of the best customer experience I have ever had.