Wedding Dress I ordered my wedding dress from here after seeing it on Pinterest and I am absolutely in love. It took about 30 days to get to me with custom measurements sent and it is stunning in person. Would recommend to anyone!

You won't be disappointed... I have had a fantastic experience doing business with GothMall. They ship quick, have a huge amount of products, and I can not rave enough about the customer service. I had an issue with one of the shirts I had ordered and they did everything in their power to make sure I got it corrected. They went above and beyond for getting me a replacement, stayed in contact with me the entire time, were prompt in the emails with letting me know what was going on and fixed the issue with the product. It is hard to find good customer service these days, let alone 5 star customer service and products. I will definitely be shopping here again and referring other people to shop with them. Great company.

Great customer service I was initially very disappointed with my purchase: I was looking for a specific pair of boots from killstar and the google search lead me to GothMall. I own the original killstar boots, they are just very worn out from use and wanted to replace them because I love them so much, but could not find them for sale anywhere. The boots from the pictures looked very similar to the originals, enough to fool me. However in person you can actually tell how very different they are and the fit is completely different too. They look nice to wear, but comfort level is very low. Edit: I was happy to be contacted by GothMall, their customer service is great and they took immediate action by removing the boots from their website since quality was not up to their standard. I look forward to buying from them again!

The customer experience was AMAZING! The customer experience was AMAZING. I ordered here for prom, and was worried things wouldn't ship in time. I was amazed to see they came in 3 DAYS!!! I ended up having to return and item, and communication was quick and efficient.

My customer service rep Molly helped me… My customer service rep Molly helped me out a bunch. I ordered the wrong size. She got it fixed. Then my package got lost and she spent a decent amount of time locating it and making my wife’s Christmas extra special for once. She was a gold one for sure!