Amazinggggg customer service Their customer service is amazing! It takes a lot for me to write a five-star review. The first pair of boots I ordered had two scuff marks (barely noticeable, but still,) I reached out to customer service. They told me to keep the boots, they gave me a full refund, and a 50% off coupon. I ordered a different pair of shoes, when I tried them on they were a little too small. So I messaged customer service and asked how to go about mailing them back for an exchange to get a bigger size. They told me that I could donate the shoes that I currently have and they shipped out a bigger size! I will definitely be ordering from them again in the future!

The customer experience was AMAZING! The customer experience was AMAZING. I ordered here for prom, and was worried things wouldn't ship in time. I was amazed to see they came in 3 DAYS!!! I ended up having to return and item, and communication was quick and efficient.

Goth Mall is amazing Goth Mall is amazing. My fault for ordering the wrong sizes. Through email and time I'm happy to say I'm more than satisfied. I've made a great business relationship and I love the effort they put in to meet and exceed your needs. Highly recommend this business to all my darklings around the globe. Check out there gear and love them too. If you work with them they'll definitely work for you

The best!!! Customer service was amaaaazing, quality was shockingly good. Already recommended to group of my friends, will defo be ordering from Goth Mall again, thanks x

Great customer service & product I placed (pumkpin spoons) and order and the wrong shipping was added (my fault due to autom fill) I contacted goth mall and Molly in customer service was amazing!!! She updated everything right away and I got my pumpkin spoons shipped to the correct address. Shipping was fast and the spoons were exactly as described. I love them.