In addition to boasting a huge catalog… In addition to boasting a huge catalog of inexpensive, high quality items every goth will love, Goth Mall has the best customer service I have ever experienced shopping anywhere online: and I am a compulsive online shopper! There was a bit of a snafu with shipping my order (entirely the fault of the carrier, not at all Goth Mall), and Molly, the most amazing customer service representative and nicest human being ever, sorted it all out for me immediately. She handled the communication with the carrier, updated me every step of the way without my having to ask, and got replacement items shipped out to me (via an alternate carrier, just to be on the safe side - how awesome is that?!) faster than I could have imagined. I HIGHLY recommend Goth Mall for all your goth needs. You won’t be disappointed!

This is an awesome site This is an awesome site! They respond quickly to questions on Facebook and had my things shipped out within just hours of me buying them. They also gave me a coupon for 15% off which didn't end up working, so they refunded the amount it would have been back into my account. Great small business, 12/10 will definitely be back to this site again.

My customer service rep Molly helped me… My customer service rep Molly helped me out a bunch. I ordered the wrong size. She got it fixed. Then my package got lost and she spent a decent amount of time locating it and making my wife’s Christmas extra special for once. She was a gold one for sure!

Excellent experience! Excellent experience! I ordered a pair of corseted leggings and Molly from Goth Mall helped me with sizing and offered great advice. Customer service was delightful, super fast shipping and I was able to keep track of my package every time it moved. Super happy with everything! Will definitely buy from them again.

Amazinggggg customer service Their customer service is amazing! It takes a lot for me to write a five-star review. The first pair of boots I ordered had two scuff marks (barely noticeable, but still,) I reached out to customer service. They told me to keep the boots, they gave me a full refund, and a 50% off coupon. I ordered a different pair of shoes, when I tried them on they were a little too small. So I messaged customer service and asked how to go about mailing them back for an exchange to get a bigger size. They told me that I could donate the shoes that I currently have and they shipped out a bigger size! I will definitely be ordering from them again in the future!