Molly at Goth Mall Molly at Goth Mall, amazing, needed my package to arrive at a certain time before my travels then realized I needed a different size but somehow she made it happen. Communication was great product was great. Nothing but good things to say. I’m a customer now and Goth Mall has gotten my loyalty. Thanks for being awesome.

Great customer service I was initially very disappointed with my purchase: I was looking for a specific pair of boots from killstar and the google search lead me to GothMall. I own the original killstar boots, they are just very worn out from use and wanted to replace them because I love them so much, but could not find them for sale anywhere. The boots from the pictures looked very similar to the originals, enough to fool me. However in person you can actually tell how very different they are and the fit is completely different too. They look nice to wear, but comfort level is very low. Edit: I was happy to be contacted by GothMall, their customer service is great and they took immediate action by removing the boots from their website since quality was not up to their standard. I look forward to buying from them again!

The customer experience was AMAZING! The customer experience was AMAZING. I ordered here for prom, and was worried things wouldn't ship in time. I was amazed to see they came in 3 DAYS!!! I ended up having to return and item, and communication was quick and efficient.

Items that came through were terrible… Items that came through were terrible quality and the sizes on the website don't match up to what you recive. Would not reccomend and I do not trust this company. It's just short of a scam. Never ever using them again. Update 01/03/2022 as you keep responding to my original complaint from 2019. You attempted to have my review taken down once already. I appealed and it was put back up. If this happens again I will appeal again. I've already posted the items all over instagram highlighting how poorly made they were. Including the replacement that was sent out. It fitted no one. It went in the bin. Thanks for your time.

You won't be disappointed... I have had a fantastic experience doing business with GothMall. They ship quick, have a huge amount of products, and I can not rave enough about the customer service. I had an issue with one of the shirts I had ordered and they did everything in their power to make sure I got it corrected. They went above and beyond for getting me a replacement, stayed in contact with me the entire time, were prompt in the emails with letting me know what was going on and fixed the issue with the product. It is hard to find good customer service these days, let alone 5 star customer service and products. I will definitely be shopping here again and referring other people to shop with them. Great company.