Huh. Special order ??? Received adequate assistance in selecting a light fixture displayed on the floor but not in stock. When paying, I asked return policy and discovered what I was buying was a "special order " and as such not returnable. Crazy that an item featured on the floor is not returnable. I'd understand if it was in a catalog and not on display. Anyway, that argument left me feeling regret about the purchase. Think it's just a bad business practice and should be stopped. While I ultimately was pleased with product I will not return to a store that won't accept returns on items they openly display.

Incredible selection Incredible selection. Good expert advice on the sales floor. Professional follow up. High quality. The right lighting can make such an impact on how you feel in your home. I wanted lighting that makes me feel like I walked into the future and I now have it! Some beautiful Italian lights for the bedroom and gorgeous German lights for the living room. Expensive but definitely worth it. You can see and feel the quality difference. Also some clean super-modern minimalist lighting fixtures. I love them all!

Excellent Service Over several years, I have ordered a variety of lamps and lighting fixtures through the company on at least three separate occasions. I have always been impressed with the friendly and efficient customer service as well as the knowledge base and information provided by the sales people. I am very satisfied overall and will continue to do business with them in the future.

The website errored out during checkout … The website errored out during checkout causing duplicate orders which Gregory didnt acknowledge or act on. Both orders were charged for and later mail (shippimg notifications) indicated the wrong name (wrong name on this review too). Not sure if this is related but the card used was hacked right after ordsring.

The in-store experience was good The in-store experience was good, but the followup experience was inadequate after placing a large order and paying for it up front. Phone calls and emails were hard to get replies to my questions and still haven't received answers to some of them.