Problem with delivery I purchased a replacement part for my track lighting to replace a burned out part. I was told that the part will be shipped to my building in a week. No one contacted me when the part was not delivered for a long time. I had to inquire about the delivery by going to the store three times. No one helped me for the first two times. I walked away frustrated. I was not able to get a new estimated time of delivery until the third time. The part was finally delivered over a month after the original estimated date. Other than this very poor experience, I consider Gregory a good store with a large inventory of modern light fixtures. But their service needs improvement.

The in-store experience was good The in-store experience was good, but the followup experience was inadequate after placing a large order and paying for it up front. Phone calls and emails were hard to get replies to my questions and still haven't received answers to some of them.

As a designer As a designer, I thoroughly enjoy working with David Silverstein. He is so knowledgeable about the products he is selling and i feel totally confident that the order will be delivered without any issues. I do have a problem, however, with Lighting By Gregory's impossible return policy. If I am buying something sight unseen, it is sometimes difficult to assess how the item will look and fit in the space for which it is planned. If Lighting By Gregory had a more cooperative policy for returns or exchanges, I would shop at the showroom more often.

Truly Pros at LBG! Very happy with the new lighting we purchased from Lighting By Gregory. Detail is so important when doing a renovation and the staff was so helpful. You may save a few dollars shopping elsewhere but LBG delivers great advice & super service...the folks there are truly lighting pros!!

unbelievable great experience to work… unbelievable great experience to work with the Lighting by Gregory team. they have such a wonderful approach with the clients. every time we went to the store they were very warm with my wife and with me. the thing we like the most is that the store and the team are not pretentious at all, having of course the best stuff available in the market.