The website errored out during checkout … The website errored out during checkout causing duplicate orders which Gregory didnt acknowledge or act on. Both orders were charged for and later mail (shippimg notifications) indicated the wrong name (wrong name on this review too). Not sure if this is related but the card used was hacked right after ordsring.

The in-store experience was good The in-store experience was good, but the followup experience was inadequate after placing a large order and paying for it up front. Phone calls and emails were hard to get replies to my questions and still haven't received answers to some of them.

Vivian was very informative and… Vivian was very informative and extremely knowledgeable about the vast inventory that Lighting by Gregory has. The prices were not over the top either.

AWESOME experience AWESOME experience. Our kitchen light fixture broke and we didn't know where to go to get a replacement. Contacted Lighting By Gregory, which we found online, and Ed Silverii couldn't have been more helpful. He figured out what the original model was and then suggested one that was nearly identical. It arrived to our building the next week and all is well in our kitchen! Thanks Ed!! And thanks Lighting By Gregory! Would highly recommend to anyone in the New York area.

Problem with delivery I purchased a replacement part for my track lighting to replace a burned out part. I was told that the part will be shipped to my building in a week. No one contacted me when the part was not delivered for a long time. I had to inquire about the delivery by going to the store three times. No one helped me for the first two times. I walked away frustrated. I was not able to get a new estimated time of delivery until the third time. The part was finally delivered over a month after the original estimated date. Other than this very poor experience, I consider Gregory a good store with a large inventory of modern light fixtures. But their service needs improvement.