We renovated our 9th floor condo and… We renovated our 9th floor condo and needed some sleek, comfortable chairs for our new dining table and ordered six of Eternity Modern's tulip chairs. They took a couple of weeks longer to arrive than initially expected, but EM's team kept us updated and answered our questions along the way. The White Glove delivery team was great, and the chairs look beautiful. We were very pleased with EM's customer service AND product, and have recommended that friends use them as well.

I bought an office chair from EM last… I bought an office chair from EM last week, the product arrived damaged in the box, informed them right after opening, horrible customer service and low quality made product. Frustrating and disappointing 👎👎 After a week I am still waiting, no after sales services folks.

Not customer oriented at all This company is a true shame...I see why so many low reviews have been recorded. The furniture seems nice enough but customer service is horrible. There is no number that you can call to speak to someone and ask questions to so instead you are reliant on email. The email might sit for a week or better before getting a response and don't expect anything elaborate. The customer service rep will also likely respond at the end of the day right before leaving so if you have further questions, you're stuck until the next time that they feel like answering. It's a true shame of a company overall. Timber samples are unable to be provided as well for most items which really isn't helpful when you're trying to match furniture pieces and wood shades. Overall, the company seems to prioritize doing truly the bare minimum that needs to be done rather than keeping customer satisfaction as the priority. Wouldn't recommend shopping here. You can find a lot of pieces which are just as nice elsewhere and along with nice furniture, you can also find people who have a genuine interest in helping and providing high quality care for their customers. Eternity Modern is definitely not the place for that.

The perfect chair! I purchased a chair and footstool and I love it! The quality is amazing and the style is perfect. It's modern and the leather is soft and supple. Customer service with this company is great too. I was informed when my item had shipped and got updates on a regular basis. Delivery was on time and my chair arrived in perfect condition. I highly recommend this chair and this company!

This is so funny This is so funny, it's either spam reviews of 5/5 or real reviews of 1/5, nothing in the middle. I am not going to buy this scam knock-off crap and get ransomed for return shipping and "re-stocking." No EM, I am not going to take down my completely authentic review. Rather than trying to censor me, why not explain why all your reviews are either 1 or 5 and nothing in between? I have received no other communications other than TP notifying me of your response. Is your review fake, as well?