Quality was overall excellent Quality was overall excellent. We were nervous to purchase upscale chairs without ever getting to experience the quality in a showroom, but we are very pleased. Everything arrived on time and it's been a top notch experience. The price was not cheap but still an excellent value for the product.

I bought an office chair from EM last… I bought an office chair from EM last week, the product arrived damaged in the box, informed them right after opening, horrible customer service and low quality made product. Frustrating and disappointing 👎👎 After a week I am still waiting, no after sales services folks.

The perfect chair! I purchased a chair and footstool and I love it! The quality is amazing and the style is perfect. It's modern and the leather is soft and supple. Customer service with this company is great too. I was informed when my item had shipped and got updates on a regular basis. Delivery was on time and my chair arrived in perfect condition. I highly recommend this chair and this company!

This is so funny This is so funny, it's either spam reviews of 5/5 or real reviews of 1/5, nothing in the middle. I am not going to buy this scam knock-off crap and get ransomed for return shipping and "re-stocking." No EM, I am not going to take down my completely authentic review. Rather than trying to censor me, why not explain why all your reviews are either 1 or 5 and nothing in between? I have received no other communications other than TP notifying me of your response. Is your review fake, as well?

Completely unreliable delivery Completely unreliable delivery. It took over 5 months to deliver and the customer service was horrendous. They barely communicate, don't show up when they say they will, and extremely hard to communicate with. They claim that want to help, ask for delivery code, say that they will bring it up to leadership, but no one ever replies back