NOT leather/biased website review process 1. EM Management highback chair is NOT genuine leather - THIS WAS NOT rectified. The fabric is PVC or polyurethane, no matter what they say in their reply below. It is paper-thin, has a white backing (typical of polyurethane) and tears easily at stitching that joins various pieces. 2. No response from the company after many attempts to communicate to honour a coupon - this was rectified. 3. They did not post my review on their website - probably because it was deservingly negative. Also, there's no way to do a Google review.

Quality was overall excellent Quality was overall excellent. We were nervous to purchase upscale chairs without ever getting to experience the quality in a showroom, but we are very pleased. Everything arrived on time and it's been a top notch experience. The price was not cheap but still an excellent value for the product.

This is so funny This is so funny, it's either spam reviews of 5/5 or real reviews of 1/5, nothing in the middle. I am not going to buy this scam knock-off crap and get ransomed for return shipping and "re-stocking." No EM, I am not going to take down my completely authentic review. Rather than trying to censor me, why not explain why all your reviews are either 1 or 5 and nothing in between? I have received no other communications other than TP notifying me of your response. Is your review fake, as well?

We got the EM Sky Bed last summer and… We got the EM Sky Bed last summer and we love it! Their packaging and shipping service was very impressive. we didn’t need to get any service after, everything was a smooth process. Since we had a good experience with eternity modern. We didn’t hesitate to get our family room arm chars from them. I was little worried about the leather condition of the chairs but they came great. you can also ask for swatches but I just wanted it fast so I ordered and got it perfectly! We love the two furnitures(bed n arm chairs) quality and service!

We renovated our 9th floor condo and… We renovated our 9th floor condo and needed some sleek, comfortable chairs for our new dining table and ordered six of Eternity Modern's tulip chairs. They took a couple of weeks longer to arrive than initially expected, but EM's team kept us updated and answered our questions along the way. The White Glove delivery team was great, and the chairs look beautiful. We were very pleased with EM's customer service AND product, and have recommended that friends use them as well.