Avoid this company This company is dishonest and Stephanie and Mary remain the rudest customer service individuals imaginable. The company sent the wrong size product and refused to correct their error despite receiving a photo against a tape measure proving the wrong product size. They said to just reorder the correct size and pay for it; demanding the customer keep the incorrect product or pay for its repacking and return shipping. Thereafter, they repeatedly hung up on the customer, refused to answer their phone, sent repeated customer phone calls to voice mail, and refused to answer text messages. Their website requests reviews, even including suggestions how to improve their customer service, but according to many other reviews that have not prompted any change in behavior, it appears correcting the problem is not possible with this company. Many other companies offer the same or better products, steer clear of this one and the cherry-picked reviews they publish on their website. Antique Lamp Supply Reviews | Read Customer Service Reviews of antiquelampsupply.com (trustpilot.com) ANTIQUE LAMP SUPPLY - 10 Reviews - 843 Old Morrison Hwy, Mcminnville, Tennessee - Electronics - Phone Number - Yelp Edit: based on their response, it must be added that their representatives are, too, liars...good luck with this company

Poor customer service I had ordered a replacement reflector globe for a lamp, and after I received it and made sure it fit, I asked the representative for recommendations on a fabric lampshade that would fit over the globe. Instead of any specific recommendations she directed me to the codes for sizing. To say it was confusing to find a shade would be an understatement, consequently, I ended up getting the wrong size. When I emailed the company, the representative said something to the effect 'you need F203G (not the actual part)'. I asked why I couldn't have been given that information when I first asked the question. Anyway, I returned the $75 item and paid $44 shipping. Two weeks after the tracking indicated they received the item, still no refund. I'll just shop someplace else!!!

Totally unacceptable customer service from Stephanie If you want customer service, talk to Lindsey not Stephanie. I've never written a bad review but this topped it all for me. I can't believe a company would put up with such a person for a CSR. She was very short and wouldn't try to understand me and tried to get me to purchase a part I didn't need and wouldn't swap out a part (that she recommended) for me without charging shipping after I spent $89.00 with her. Buy elsewhere if you can. BTW I see that I'm not the only one who feels this way if you read other reviews you'll see as well.

Ordering was on line onlygood products Ordering was on line only. Spoke with company no way to order by phone. Items shipped through USPS. No other carrier offered. Went to USPS site to see delivery date. Came three days after promised. Items were well packed and arrived safely. The inability to order on phone and delivery USPS delivery and no way to order by phone were the worse problems Jack Boggs

Terrible customer service experience… Terrible customer service experience and from reading other reviews here it seems to be their standard. It's not our fault, why should we help you? Would not deal with them again.