Paul
GBI purchased 6 Inch Fitter Wired Flush … I purchased 6 Inch Fitter Wired Flush in Antique Brass (11880) The post states WIRED. The fixture was not wired. It shipped with all of the parts loose in bags. Very misleading and falsely advertised. I reached out to customer service and they said the socket was pre-wired. Not the fixture. Buyer beware!!!
Dave E.
GBShipping Shipping was more expensive than I thought it should be. The shipping was more than the switch I ordered.
NH Customer
GBThey have an impressive inventory.... Antique Lamp Supply has an impressive inventory of many hard-to-find parts, available from the comfort of your own home. You may have to dig a little to find something, but it's far better than trying to source parts locally. Parts are reasonably priced, and any shipping expense is more than ample compensation for the time you'd spend driving or calling around. I'll be going to them for my lamp part needs in the future.
Jan Chizinski
GBPoor customer service I had ordered a replacement reflector globe for a lamp, and after I received it and made sure it fit, I asked the representative for recommendations on a fabric lampshade that would fit over the globe. Instead of any specific recommendations she directed me to the codes for sizing. To say it was confusing to find a shade would be an understatement, consequently, I ended up getting the wrong size. When I emailed the company, the representative said something to the effect 'you need F203G (not the actual part)'. I asked why I couldn't have been given that information when I first asked the question. Anyway, I returned the $75 item and paid $44 shipping. Two weeks after the tracking indicated they received the item, still no refund. I'll just shop someplace else!!!
Ruezo Zanrico
GBDishonest and Avares Behavior During pre-sales communication with B&P Antique Lamp Supply, many emails were exchanged with specifications to identify a replacement burner for a Crisa oil lamp. Burner received would not screw into Crisa lamp reservoir due to different screw threads, potential safety issue. B&P Antique Lamp Supply did not understand the importance of threads needing to match. B&P Antique Lamp Supply wanted me to pay for return shipping of their incompatible part. Sent photographic proof of issue with thread gauges confirming difference. B&P Antique Lamp Supply did eventually send a return shipping label. B&P Antique Lamp Supply did acknowledge the OEM burner and their replacement is different. Also, B&P Antique Lamp Supply refused to answer the question of whether or not they have physically checked the compatibility of their replacement burner, asked three times. Replacement burner was sent back in all its original packaging and shipping box. B&P Antique Lamp Supply did not fully refund the purchase and ignore emails requesting a correction to the refund. Their PayPal account was put on hold, until B&P Antique Lamp Supply refunded full purchase price. Dispute was filed with PayPal against B&P Antique Lamp Supply. They refused to reply to PayPal. PayPal ruled in customer's favor and refunded the shipping cost.