Stephen Spohrer
GBGood Job Well Done I successfully shopped at this vendor on another occasion. Their products are very high quality. On this purchasee, after exchanging emails with Antique Lamp Supply, I was able to duplicate with high confidence an order placed several years ago. The item was delivered as promised, on time, packaged well, and in pristine condition. I highly recommend this seller.
kareth
GBAgree with previous reviewer regarding… Agree with previous reviewer regarding customer service provided by Stephanie. I reached out twice with questions about what lamp parts I should order from them, and both of her replies were rude and unhelpful.
Ruezo Zanrico
GBDishonest and Avares Behavior During pre-sales communication with B&P Antique Lamp Supply, many emails were exchanged with specifications to identify a replacement burner for a Crisa oil lamp. Burner received would not screw into Crisa lamp reservoir due to different screw threads, potential safety issue. B&P Antique Lamp Supply did not understand the importance of threads needing to match. B&P Antique Lamp Supply wanted me to pay for return shipping of their incompatible part. Sent photographic proof of issue with thread gauges confirming difference. B&P Antique Lamp Supply did eventually send a return shipping label. B&P Antique Lamp Supply did acknowledge the OEM burner and their replacement is different. Also, B&P Antique Lamp Supply refused to answer the question of whether or not they have physically checked the compatibility of their replacement burner, asked three times. Replacement burner was sent back in all its original packaging and shipping box. B&P Antique Lamp Supply did not fully refund the purchase and ignore emails requesting a correction to the refund. Their PayPal account was put on hold, until B&P Antique Lamp Supply refunded full purchase price. Dispute was filed with PayPal against B&P Antique Lamp Supply. They refused to reply to PayPal. PayPal ruled in customer's favor and refunded the shipping cost.
NH Customer
GBThey have an impressive inventory.... Antique Lamp Supply has an impressive inventory of many hard-to-find parts, available from the comfort of your own home. You may have to dig a little to find something, but it's far better than trying to source parts locally. Parts are reasonably priced, and any shipping expense is more than ample compensation for the time you'd spend driving or calling around. I'll be going to them for my lamp part needs in the future.
Eileen Weston, Customer
GBThe lamp chimney was too large -- and I … The lamp chimney was too large -- and I can't find one that actually will fit on my very old converted oil lamp (approx. 2 1/2"+ at the bottom end. Sorry.