Ordered online Did a good clean -Bad experience from… Ordered online -Bad experience from shops . Yes it’s heavy ,have a spare towel at hand take your time using and reading instructions . Did a good job cleaning.Couldn’t remove all water from unit before returning .Sales people and delivery driver were very helpful

Amazing results with Rugdoctor! Slight issue on collection with the locker code door not opening, but got straight through to an advisor to resolve the the problem within minutes, on a Saturday (very impressed!). This machine is amazing and very easy to use. Carpets have come up like new after 2 go’s. Pet marks have vanished! Highly recommended, very happy customer.

Hired from Tesco’s locker Hired from Tesco’s locker Whilst it semi worked as in I could see water , I gave up and hired a professional who cost a little more than the hired machine but did a fantastic service! The hired machine didn’t touch it dirt wise . I returned the machine out of pocket and annoyed

The machine was not in the locker …. The machine was not in the locker ready to collect from Tesco Wokingham locker on Saturday 20th April at 6.30pm. There was no one in the store to help or anyone available to speak to on the phone or over chat -What a waste of time We now do not have time to clean the carpet. If there are no members of staff in store overseeing the machines; who is checking if they’re clean or working! Do not recommend

Machine was absolutely filthy Machine was absolutely filthy. The machine upon collection was in an absolute state, I spent about 40 minutes pulling hair and fibres out of the filter, hose, and off the bottom of the machine. The hand tool is pretty useless IMO too. I am positive that if you used a brand new machine, or one that had been cleaned properly, then it would be fine because the machine cleans lovely. Just this one experience, my first experience, has been pretty gross. I could have called their customer service, but honestly RugDoctor. 100% of your machines should be clean WITHOUT the need to leave a garbage review or have to call. I just don't have the time to be faffing around finding another machine.