Hired from Tesco’s locker Hired from Tesco’s locker Whilst it semi worked as in I could see water , I gave up and hired a professional who cost a little more than the hired machine but did a fantastic service! The hired machine didn’t touch it dirt wise . I returned the machine out of pocket and annoyed

Excellent machine Unlike the other reviews ,we rented a Rug-Doctor to be delivered which was a nightmare WOULD NOT RECOMMEND that ,as delivery company a nightmare ,I'd say get it from the shop ..yes they are cumbersome( it's an industrial machine and powerfull if used properly ) ,yes they don't have a big tank ,yes sometimes they don't have the shampoo availablein store as there busy , BUT it did a fantastic job of carpets I must say didn't look that dirty ,but the filth was embarrassing frankly .. The suction very good ..I think where people are going wrong is there dragging it too quickly ,and maybe not spot treating troublesome areas? ( Maybe rug doctor should add this to there paperwork of instructions ) it took a few runs to get used to it ..but overall very good ..we had trouble with delivery van and complained o Rug-Doctor several times and was promised a refund of £20 delivery which has not appeared in bank ( has now THANK YOU ...YET the customer service were very helpful top marks apart from refund which i will contact them about again .would Def recommend but be patient and remember it's not a domestic machine ..

Horrendous smell after using Rug Doctor We hired a Rug Doctor for the weekend, to clean all the carpets in our house. It was the worse experience. Using the cleaner itself it pretty straight forward and we followed the instructions to letter. However, the next day and over the coming days the smell from the carpets was awful. It smelt like dirty drains. My whole house stinks. I have had to borrow a Vax machine and go over all the carpets, in all the rooms, time and time again to try to remove the smell. It is slowly clearing, but it has been a whole week now and we are cleaning the carpets again daily. I spoke with a friend of mine and she said she had exactly the same problem, the smell of the carpets afterwards is horrendous. I would steer well clear and I definitely won't be using them again

Don't waste your time or money renting from a locker. I had one machine which had been… I had one machine which had been reported faulty and was still full of water when i collected it which made it really heavy and also ruined my jumper. The second one leaked and soaked my carpets. They refunded me but I will be spending the money on a new jumper. Don't bother renting from a locker as the products are cleary not maintained.

The machine was not in the locker …. The machine was not in the locker ready to collect from Tesco Wokingham locker on Saturday 20th April at 6.30pm. There was no one in the store to help or anyone available to speak to on the phone or over chat -What a waste of time We now do not have time to clean the carpet. If there are no members of staff in store overseeing the machines; who is checking if they’re clean or working! Do not recommend