Horrendous smell after using Rug Doctor We hired a Rug Doctor for the weekend, to clean all the carpets in our house. It was the worse experience. Using the cleaner itself it pretty straight forward and we followed the instructions to letter. However, the next day and over the coming days the smell from the carpets was awful. It smelt like dirty drains. My whole house stinks. I have had to borrow a Vax machine and go over all the carpets, in all the rooms, time and time again to try to remove the smell. It is slowly clearing, but it has been a whole week now and we are cleaning the carpets again daily. I spoke with a friend of mine and she said she had exactly the same problem, the smell of the carpets afterwards is horrendous. I would steer well clear and I definitely won't be using them again

Very Good I hired the machine online and collected it in store. Instructions were easy to follow and I purchased the cleaning solutions too. I hired for two days but got called into work so I wanted to extend it, I emailed in and a few hours later I had a call from RugDoctor (Gareth called from memory, apologies if I’ve got this wrong) a quick conversation and he extended my rental. Quickly, effectively and simply. The machine also did a great job on my carpets. What more could you want!

The machine we rented did not work… The machine we rented did not work properly. It deposited dirty water all over the carpet and didn’t suck it up, leaving our carpet dirtier than before we cleaned it! It also did not remove any of the stains we wanted to remove, so it was completely useless. We got a refund.

Terrible, swerve, DOESN'T WORK Terrible, cost me £43 for hire of equipment and bottle of cleaner. Which fine I understood price when booked . However I was expecting carpet cleaner to clean carpet. How mad I am. Carpet has taken over 34hours to dry. Hardly any dirty water in dirty water bin after cleaning carpet. No difference in carpet. It actually looks worse than it was originally. The carpet was not dirty my wife decided she would like it freshened up.

Ordered online Did a good clean -Bad experience from… Ordered online -Bad experience from shops . Yes it’s heavy ,have a spare towel at hand take your time using and reading instructions . Did a good job cleaning.Couldn’t remove all water from unit before returning .Sales people and delivery driver were very helpful