Parachute does not stand behind its products. I loved the products but they are failing after a couple years. I have other percale sheet sets from other brands on rotation that are 20 years old and still look beautiful. The newest Parachute ones are the only ones failing and tearing. Customer service was not helpful when I reached out for a resolution. After many years of exclusively buying expensive linens from Parachute, I’m done. There are better companies out there that actually stand behind their products.

I purchased Parachute brand pillows of medium firmness and it was a complete waist of money. The pillows were INSTANTLY FLAT and felt CHEAP. There is nothing luxurious about these pillows. I purchased Parachute brand pillows, duvet, and sheets for over 1k (and this was on sale ha!) and the quality is TERRIBLE. I assumed I was getting quality for the exuberant price because you get what you pay for right, but there is no way this bedding should cost what it does. Biggest red flag: they NEVER followed up via email to assess my experience. Me and my husband chose the medium firmness for the pillows and they were flat instantly; no fluff or luxury feeling what so ever and the bedding was a bit coarse not soft or luxurious at all. This was a complete rip off. I should've searched reviews before. I've had better quality at a far lower price before I could afford to spend so much on bedding. DO NOT PATRONIZE PARACHUTE. THEIR BUSINESS IS A SCAM.

Expensive Sheets that Didn't Last These sheets are not cheap, but they started to come apart on me in less than a year and a half, with holes in the sheets and pillowcase lining coming undone at the seams. That being said, Parachute has reached out and been very good about compensating me for the issue, which is a lot more than can be said about many companies these days. So while I doubt I will be purchasing these particular sheets again in the future, I can get behind a company that tries to create an ultimately positive customer experience. 1 star for my product and five stars for support = 3 stars.

I am a long time Parachute customer and… I am a long time Parachute customer and my last order completely changed color-I have about 6 sets of all different colors and this has never happened to me, I called the store twice and cs emails 5x with no reply. The color has since been discontinued and I am stuck with what started as a sand color and is now a strange deep yellowy beige. I am unclear why I cannot reach cs even with the stores help.

Terrible quality! I heard that Parachute sheets were excellent quality, so I splurged and bought the percale set. They do indeed have a luxurious feel. But the quality is crap. After six months, I was stunned to find that the paper thin fabric on the corners of the fitted sheet had began to tear. So much for excellent quality! We were planning on buying Parachute sheets for all of our beds, but after paying $110 for a piece of junk, I'll never buy another product from this company. I don't see an option on their website to post a review, so I'm doing it here. Too bad I don't have the option to post photos so you can see the disintegrated fabric. (By the way, Parachute's washing instructions were followed explicitly.)