Parachute does not stand behind its products. I loved the products but they are failing after a couple years. I have other percale sheet sets from other brands on rotation that are 20 years old and still look beautiful. The newest Parachute ones are the only ones failing and tearing. Customer service was not helpful when I reached out for a resolution. After many years of exclusively buying expensive linens from Parachute, I’m done. There are better companies out there that actually stand behind their products.

We purchased Eco Comfort mattress… We purchased Eco Comfort mattress almost a year ago and overall it’s been the least comfortable mattress we’ve had in a while, and it wasn’t cheap. I contacted customer service to express my concerns and experience and they had nothing to offer us not even a discount or credit for a mattress topper. My wife and I have spent thousands buying towels and sheets and this is the first time we’ve had an issue. Customer service was pretty much dismissive and unhelpful at providing any support. As a loyal customer - I had higher expectations. We won’t be buying anything else from Parachute.

I am writing a negative review about… I am writing a negative review about Parachute Home because they left me in the lurch. I bought a set of towels in October 2022, a year and three months ago. I contacted the company because the towels have shredded severely along the edges - definitely a product failure. They said sorry, we can’t do anything about that since it’s been over a year but we will forward your complaint to our product quality team. I had bought several things from parachute over the years, but I will no longer be supporting the company. I have a set of Target towels that I bought five or six years ago that are still holding up nicely, I am just really upset that Parachute didn’t take responsibility for their product quality. After my towels started shredding in November, I bought organic towels from Coyuchi during their holiday sale and the towels are more substantial and better quality. Bye Parachute, you lost a customer.

I'm so disappointed in my Parachute… I'm so disappointed in my Parachute purchase. I bought the linen sheet set in Fog and the fitted sheet only lasted a little over a year before becoming thread-bare and developing a hole! I was delicate with them and followed the care instructions on the website, yet, they are already falling apart. I suspected something was off as an alarming amount of lint comes out after each wash/dry and they are very much thinner after only about 20 washes (I purchased them in Sept. '22). Given the reputation of Parachute products and the cost, I was excited to splurge on the sheet set for my home. The Fog is a lovely color, and they were soft and beautiful but only for a short amount of time and now I'm scared to continue using them for fear the hole will get bigger!

Steer clear of Parachute Steer clear of Parachute! No customer service - only emails to communicate/resolve issues. I ordered a Parachute bed and was assured that it would accommodate an adjustable base. Later, I discover that it can't. I emailed their CX team to explain the misrepresentation (most likely inadvertent by their salesperson) and was told that although the bed hadn't been manufactured, they would not cancel the order. I posted a negative review on Trustpilot and also emailed their CEO. Within hours the order was cancelled and a refund issued. I contrast this experience to that with Saatva - a more mature and professional organization. I hope Parachute's management will take notice and up their customer experience game as it is sorely lacking now.