Terrible quality! I heard that Parachute sheets were excellent quality, so I splurged and bought the percale set. They do indeed have a luxurious feel. But the quality is crap. After six months, I was stunned to find that the paper thin fabric on the corners of the fitted sheet had began to tear. So much for excellent quality! We were planning on buying Parachute sheets for all of our beds, but after paying $110 for a piece of junk, I'll never buy another product from this company. I don't see an option on their website to post a review, so I'm doing it here. Too bad I don't have the option to post photos so you can see the disintegrated fabric. (By the way, Parachute's washing instructions were followed explicitly.)

I purchased Parachute brand pillows of medium firmness and it was a complete waist of money. The pillows were INSTANTLY FLAT and felt CHEAP. There is nothing luxurious about these pillows. I purchased Parachute brand pillows, duvet, and sheets for over 1k (and this was on sale ha!) and the quality is TERRIBLE. I assumed I was getting quality for the exuberant price because you get what you pay for right, but there is no way this bedding should cost what it does. Biggest red flag: they NEVER followed up via email to assess my experience. Me and my husband chose the medium firmness for the pillows and they were flat instantly; no fluff or luxury feeling what so ever and the bedding was a bit coarse not soft or luxurious at all. This was a complete rip off. I should've searched reviews before. I've had better quality at a far lower price before I could afford to spend so much on bedding. DO NOT PATRONIZE PARACHUTE. THEIR BUSINESS IS A SCAM.

Initially disappointed with quality of sheets, but the customer service was great! Update *** Sarah from the Customer Experience team followed up with me after my initial experience. I have since had my fitted sheet replaced. I am very happy with the level of customer service I was provided!! So far the new sheet has been great! Thank you Parachute & Sarah for making this right! **Original Review Within the first month of owning the sateen sheets they began piling. Had the sateen sheets for less than a year before they developed holes. They are unwilling to refund me or replace the items.

Steer clear of Parachute Steer clear of Parachute! No customer service - only emails to communicate/resolve issues. I ordered a Parachute bed and was assured that it would accommodate an adjustable base. Later, I discover that it can't. I emailed their CX team to explain the misrepresentation (most likely inadvertent by their salesperson) and was told that although the bed hadn't been manufactured, they would not cancel the order. I posted a negative review on Trustpilot and also emailed their CEO. Within hours the order was cancelled and a refund issued. I contrast this experience to that with Saatva - a more mature and professional organization. I hope Parachute's management will take notice and up their customer experience game as it is sorely lacking now.

I'm so disappointed in my Parachute… I'm so disappointed in my Parachute purchase. I bought the linen sheet set in Fog and the fitted sheet only lasted a little over a year before becoming thread-bare and developing a hole! I was delicate with them and followed the care instructions on the website, yet, they are already falling apart. I suspected something was off as an alarming amount of lint comes out after each wash/dry and they are very much thinner after only about 20 washes (I purchased them in Sept. '22). Given the reputation of Parachute products and the cost, I was excited to splurge on the sheet set for my home. The Fog is a lovely color, and they were soft and beautiful but only for a short amount of time and now I'm scared to continue using them for fear the hole will get bigger!