While it is not the most expensive… While it is not the most expensive thing I own, my engagement ring is by far one of the most sentimental things I have. Having moved all over, I did not know where to get my ring fixed locally. I could tell that one of the stones was becoming loose and wanted to get it taken care of quickly. I sent a few photos in and received a quote within a few hours. Jesse at By Vive explained how the process would work and specifically what would be done during the repair. I am so happy I found this company and will definitely be using them again. Thank you!

Thank you! I wanted to take the opportunity here to thank the team for their excellent job of resizing my signet ring. This ring is significant to me and I am more than happy with the outcome. Props also to the customer service for enduring my many questions.

Amazing Quality, Service, and experience I was searching for a quality place to get a necklace gold plated. This necklace is very sentimental and I was very critical of where to take it. I found By Vive and had a call with them that layed out the process, timeline, and care they would provide. I got it back in a week and a half and I was amazed it looks amazing. I will certainly be using their services in the future and would recommend their gold plating to anyone.

OUTSTANDING customer service! I was very pleasantly surprised to find myself working with a business that really cared about the safety of my transaction. From start to finish, the work being done on an expensive pair of earrings was carefully explained. The individual I worked with, Jesse was in close contact with me throughout the process. Work completed on my item was very professional too. The earrings were returned cleaned and repaired. Tracking information was carefully monitored on the return of my item. It’s refreshing to find such a fastidious company to work with and I would definitely send them my jewelry again if the need arises knowing it will be taken good care of!

Wonderful Experience I have never sent out my jewelry for a repair before. Truly remarkable on line experience from the beginning to delivery. Jesse who sounds very cordial and sincere kept me informed even by a phone call. The Silver smith made a custom brooch frame for my stone and the workmanship was well done except a minor issue which they will look into. They also have cleaned my S.S. with stones and deep it in gold bath. It came out as a brand new. Glad to have found by VIVE and Jesse