Thumbs up To be honest, I debated whether or not to give this company a 5 star review. I decided to give four stars because they did suggest a change once they received my ring in person. HOWEVER, they called me right away and explained why they recommended a different repair. Apparently after looking at the ring, the goldsmith said that while he could do a simple solder and fix the bottom of my band, he really recommended that the bottom half of the ring (shank) be replaced.

Jesse Johnson is a SUPERSTAR!! Jesse Johnson is a solid gifted communicator. He walked me thru both of my issues with my bracelets!! So, you please give him a huge thank you, I have so many friends who've lost their jewelers since the covid debacle and since I met Jesse on line and he took excellent care of all my issues, I can in confidence recommend your service . Now, Jesse is such an asset to your business, please reward him, that's what a really excellent boss would prudently do right? Thank you for being so insightful in hiring a good man like Jesse, he's making you look great!! I already have another project he's going to help me create! Wow! Thank you. Stacie perry-Humble, Texas

An amazing experience! I couldn’t be happier with my experience with By Vive! Jesse and the team were helpful, trustworthy, and kept me informed throughout every step of the process and the results were flawless. After months of thinking about getting a ring resized, I’m so glad it was able to finally get it done so quickly and with minimal effort on my end. I’d recommend By Vive to anyone!

BY VIVE Watch Repair BY VIVE gave me peace of mind when sending in my watch for repair. With this being such a meaningful timepiece to me, BY VIVE quickly erased my fears by taking great care and handling of my watch with the utmost professionalism. Communication was never lacking and the repair was done with no issues at all. I cant speak highly enough of BY VIVE and will only be using them for all my jewelry repairs in the future.

Exceptional Customer Service & Design I am so glad I decided to work with BY VIBE to recreate a sentimental ring that I have. First off, the ring came out even better then I expected it to. I really appreciated how the company kept me in the loop and had me approve the final design. Most importantly, the customer service was absolutely exceptional. I will definitely be working with this company in the future when I have another project for them. I recommend them for anyone who needs to repair jewelry, or even recreate an old piece. Totally worth it.