Much easier than I expected If I had known how easy and affordable it was, I would've called years ago. Everyone I spoke with was helpful and friendly. They took the time to answer all of our questions, and were patient when we didn't understand. I felt that my time was valued, and that I was more than a customer that they couldn't wait to get off the phone. It was a great experience and I would definitely recommend 1st SecurityUSA.

Your protection comes first at 1st Security USA Jeremy was punctual and professional. The appointment was easy to make with fast scheduling. I received an in-depth presentation and walk through of my home. He was very responsive to my questions and family's needs. There was no pressure to buy or add equipment I did not want or need. My new system was installed two days later. Larry the technical adviser was amazing. He was knowledgeable and friendly. He installed my system with no problems. He took the time to give us a lesson on how to use the app and new system. A few days later I had a question and he responded right away. I loved the system so much, that I referred my mother. Her system was installed a week later. I feel so protected knowing my family is safe using 1st Security Alarm company. I have the confidence of knowing that I can upgrade my system at any time. I can not thank Jeremy and Larry enough.

Very excellent service Larry is awesome. Very patiently explained the operation and benefits of the system. He installed it in a most timely manner. He also took the time to take me through the settings and options of how to use the system, which definitely helped me feel comfortable with using it. I would highly recommend them.

Wow! Simply Love It! I've had our system replaced by 1st Security and felt like a kid in a candy store. I couldn't get off the web creating logins and accounts for different visitors to our household. I particularly love the responsiveness of Larry, who was very friendly, communicative and alert to our needs. Larry came out to our home to do an initial assessment and in two days had returned to install out system. it's chic and beautiful to look at. Our old system was clunky and unattractive. We also did not get the remote access though we should have. Love the fact that I can stay in my bedroom and arm and disarm the system. We're looking at expanding to add the doorbell camera which will allow us to talk with visitors even when we're not home! Larry has called us at least two times within the two weeks our system was set up to check on different things and even to ensure that we submitted our registration. Great follow-through, excellent service. I'm only recommending this to others going forward.

Awesomeness! From initial presentation to the after sales service, I have been very impressed with the fabulous service and attention from the team. They did an awesome job of making me feel secure in my new home. The pricing was the most competitive as well. I am so excited by having a smart house tailored to my needs at a reasonable cost. It also is great to support a leader in the field but also a local MD business.