Great customer service After much research on the internet of alarm companies, I decided to go with 1st Security. They had great reviews, no BBB filings and they seemed to have state of the art equipment. I spoke with Larry and Kelly and they were both very helpful. And most importantly they were not PUSHY! I spoke with some other alarm companies and felt like I was dealing with a used car salesman. No pressure at all from 1st Security. I gave them a 4-star review instead of a 5 because I have not been with the company long enough. I will review again after a few months. But as of today I definitely recommend them .

Very excellent service Larry is awesome. Very patiently explained the operation and benefits of the system. He installed it in a most timely manner. He also took the time to take me through the settings and options of how to use the system, which definitely helped me feel comfortable with using it. I would highly recommend them.

Great customer service. So far so good. Is a home security business with great customer service. Their real test will come in the coming months when I need support and after using the monitoring service.

Have worked with Jeremy and Larry at … Have worked with Jeremy and Larry at 1st Security for a few months now and they're great. They're far more responsive than any other alarm company I've worked with and they're focused on meeting your needs, versus endlessly trying to get you to buy more services and sensors that you might not need. In the house I just bought some other alarm company had installed a window open/close sensor on a window that doesn't open - probably fooling the prior senior citizen owners to pay more for more equipment they didn't need. I rest assured that 1st Security would never do something so foolish and greedy. They're good, honest people, and this is something that's unfortunately hard to find in the alarm business. I recommend them.

Great products, great warranty, great company. Jeremy with 1st Security USA was our sales contact and he made switching from our old security system to a new and better one a breeze! We can't recommend their level of customer service enough. Great products, great warranty, great company.