Envision Security - all about customer service! After being with a different security company for 18 years... one we liked and were satisfied with, someone from Envision stopped by wanting us to switch! I had one challenge for them - convince us we need to switch! We were super impressed with the technology... but, more importantly, the personal attention to detail and making sure all our questions were answered. So far, we are super happy all around!

Needs work on customer service communicating with each other My thermostats were hooked up incorrectly and my AC and Heater ran for 3 days straight at the same time! I contacted the company and they sent out a repairman but it took 3 visits to fix the problem. I cancelled my contract until everything was fixed. They promised to pay for the difference in my electricity bill. It is about 2 weeks and someone finally showed up with a corrected contract. They did give me some free months and also threw in some extras. Things are resolved but I had to go through several people to get this straightened out.

New customer review The techs were able to use all of our old hard wired system (except the keypad and controller of course) and also added a couple of new devices. Overall the service was prompt and the system was up and running within an hour of his arrival. The sales guys were very courteous and were able to answer all of my questions. They also called me right back after leaving a voicemail. Good customer service.

10+ Year Customer of Envision Envision Security has been my security company since 2011 for my home in Glendale, AZ. I've always had excellent interactions with their team of Techs, CSR's, and Sales people. I love the system and all the smart features I have access to for my home. Definitely a recommended and reliable company.

New install and service The sales person took the time to explain options, service. We had a lot of questions The installers took time to review system and help determine best placement for pan/tilt camera. The next morning one of the 4-yr old girls tried to open the door prior to the alarm being disarmed and the system worked appropriately. We were contacted and able to let them know that all was ok. I would certainly recommend them to others. Fast, friendly service that provides a great level of protection.