Great company! We were very pleased with the experience. We are first time home buyers and weren't quite sure how the whole process worked. Willy was very knowledgable and walked us through the process. Both willy and his manager were very friendly and polite. The installer was very knowledgable and tailored the installation to our needs. Overall it was great customer service and the alarm works great!!

New install and service The sales person took the time to explain options, service. We had a lot of questions The installers took time to review system and help determine best placement for pan/tilt camera. The next morning one of the 4-yr old girls tried to open the door prior to the alarm being disarmed and the system worked appropriately. We were contacted and able to let them know that all was ok. I would certainly recommend them to others. Fast, friendly service that provides a great level of protection.

Needs work on customer service communicating with each other My thermostats were hooked up incorrectly and my AC and Heater ran for 3 days straight at the same time! I contacted the company and they sent out a repairman but it took 3 visits to fix the problem. I cancelled my contract until everything was fixed. They promised to pay for the difference in my electricity bill. It is about 2 weeks and someone finally showed up with a corrected contract. They did give me some free months and also threw in some extras. Things are resolved but I had to go through several people to get this straightened out.

Envision Security - all about customer service! After being with a different security company for 18 years... one we liked and were satisfied with, someone from Envision stopped by wanting us to switch! I had one challenge for them - convince us we need to switch! We were super impressed with the technology... but, more importantly, the personal attention to detail and making sure all our questions were answered. So far, we are super happy all around!

We had an Envision security for 11… We had an Envision security for 11 years they're amazing. Whenever we have a problem they're there to address it. One of the best experiences we've had with a local company.